Career Moves Group I B Corp™
Market Coordinator
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Market Coordinator – Hospitality Partner Support, for a Global Travel Marketplace
Location: London — hybrid, 2 days per week in office
Start: September 2026
Contract: Until December 2027
Hours: 40 hours per week
Pay rate: £20.05 per hour PAYE
We are looking for a Market Coordinator to support the successful delivery and growth of hotel partner accounts across key European markets. This is not a sales role — it is focused on partner support, delivery, coordination, and helping Market Managers ensure hotel partnerships run smoothly, flourish, and grow.
You will work closely with Market Managers who own the commercial relationships, supporting them with onboarding, troubleshooting, account updates, partner queries, and operational delivery. The role would suit someone highly organised, proactive, and calm under pressure, who enjoys helping others be successful and can quickly adapt when plans change.
This could be a strong fit for someone from account support, partner support, customer success, hospitality operations, travel, hotel coordination, or a personal assistant / executive assistant background where they have managed multiple priorities, stakeholders, and urgent changes.
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Key Responsibilities
- Support Market Managers with the day-to-day delivery of hotel partner accounts.
- Help onboard hotel partners and ensure they have a smooth experience.
- Respond to hotel partner queries in a timely, professional, and solutions-focused way.
- Provide reactive account management support across a portfolio of hotel partners.
- Help resolve issues, bugs, content updates, and troubleshooting requests.
- Support KYC and operational processes for hotel partners.
- Assist with managing a large volume of hotel accounts at scale.
- Help ensure contracts and partnerships are running successfully and continuing to grow.
- Work closely with internal teams to resolve partner issues quickly and efficiently.
- Adapt quickly to urgent changes, shifting priorities, and last-minute requests.
- Bring strong organisation and problem-solving skills, with the ability to have a plan B, C, and D when needed.
- In the future, there may be the opportunity to own and manage a portfolio of hotel partners directly.
Skills and Experience Required
- 3+ years’ experience in partner support, account support, customer success, hospitality operations, travel, coordination, personal assistant, or executive assistant roles.
- Strong organisation, time management, and prioritisation skills.
- Comfortable managing multiple tasks, accounts, and stakeholders at once.
- Confident responding to urgent changes and solving problems quickly.
- Strong communication skills across email, phone, and in-person.
- High attention to detail and a delivery-focused mindset.
- Comfortable working at scale and supporting a high volume of partner requests.
- CRM experience is helpful; Salesforce experience would be a plus.
- Fluent English required.
- Spanish language skills would be a strong advantage.
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This Role Would Suit Someone Who
- Is highly organised, proactive, and calm under pressure.
- Enjoys being the person who makes things happen behind the scenes.
- Has strong stakeholder management skills and can support senior team members effectively.
- Is comfortable with reactive account management and operational delivery.
- Can think quickly, adapt plans urgently, and solve problems without needing lots of direction.
- Has genuine excitement about working with a well-known travel and hospitality brand.
- Understands the importance of excellent partner experience and helping accounts succeed.
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