M3USA
Market Research Associate (German speaking) - Remote
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Market Research Associate (German speaking) - Remote
Company Description
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites, which include:
- mdlinx.com
- m3.com
- research.m3.com
- Doctors.net.uk
- medigate.net
- medlive.cn
M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (JP: 2413, NIKKEI 225), featuring subsidiaries in major markets including the US, UK, Japan, South Korea, and China. Ranked in Forbes’ Global 2000 list in 2020, the M3 Group provides services to the healthcare and life science industry, including but not limited to:
- Market research
- Medical education
- Ethical drug promotion
- Clinical development
- Job recruitment
- Clinic appointment services
About the Business Division:
This role is part of QQFS, a Gothenburg-based fieldwork agency and a wholly-owned subsidiary of M3 Inc.. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. Their specialties include:
- Conducting both qualitative and quantitative market research in the Nordics and Benelux regions
- Extension to Austria and Switzerland
Job Description
Essential Duties and Responsibilities:
Including but not limited to:
- Project Recruitment
- Ensure recruitment for projects in Austria, Switzerland, and other QQFS assigned markets is executed thoroughly.
- Manually recruit respondents via cold-calling assigned M3 Global Research panelists for projects.
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Scheduling Interviews
- Develop, organize, and implement end-to-end panel recruitment solutions for allocated projects.
- Maximize internal resources, minimize outsource costs, and ensure prompt delivery.
- Provide regular updates to project management, including:
- Work progress
- Project status
- Results
- Action plans
- escalate projects deemed at risk of delays to the senior manager.
- Achieve outsource targets for assigned markets.
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Panel Building and Engagement
- Meet monthly registration targets for the Scandinavia region and any other QQFS assigned markets.
- Proactively execute panel-building initiatives in this region and any relevant markets.
- Conduct calls to confirm and update email addresses for new registrants.
- Promptly reactivate dormant user accounts.
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Support and Issue Resolution
- Triage and troubleshoot inquiries/complaints across multiple platforms.
- Offer appropriate solutions/alternatives and follow up for acceptable resolutions.
- Collaborate with project management on solving member/respondent issues.
- Comply with company policy in inquiry outcomes and timing.
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Internal Procedures improvement
- Contribute to refining communication procedures, guidelines, and enhancements in the Support Ticket System.
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Relationship Management
- Construct robust relationships through timely, professional communication across all channels.
- Provide high-quality support to M3 Global Research members over:
- Telephone
- Support Ticket System
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Team Collaboration
- Coordinate with global Panel team members to report and resolve issues stemming from:
- Internal systems
- External processes
- Coordinate with global Panel team members to report and resolve issues stemming from:
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Data Quality
- Investigate fraudulent respondents and act following M3 data quality procedures.
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Verification Processes
- Manage the verification workflow for newly registered members.
- Conduct link testing for online Market Research projects.
- Test overlays for qualitative online screeners.
Qualifications
Knowledge, Skills, and Abilities:
- Fluency in German and English.
- Clear and effective communication skills, both oral and written, with diverse audiences.
- Proficiency with PC usage including:
- Microsoft Office tools
- Internet and Social Media
- Tools required for responsibilities assigned.
- High detail orientation, analytical skills, and strong investigative abilities.
- Adept at asking probing questions, delivering effective responses, and maintaining professional rapport.
Additional Information
- Working Hours:
- Primary: 09:00–17:30 CET
- Rotating (twice a week):
- 09:30–18:00 CET (specific days confirmed monthly).
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