You'll:

• Provide essential administrative support across a range of fundraising marketing campaigns, including processing invoices, tracking campaign expenditure, maintaining reports and managing campaign data.
• Respond to supporter enquiries with empathy, professionalism and excellent customer care.
• Support the delivery of fundraising marketing campaigns, developing your marketing knowledge through activities such as writing data briefs, checking campaign data, briefing creative artwork and drafting marketing copy.
• Work collaboratively with colleagues across specialist teams, including Data, Email Marketing, Compliance, Supporter Donations and Content, to deliver successful campaigns.
• Build positive relationships with external agencies who help us create impactful fundraising marketing.
• Help organise team meetings, away days and other activities that contribute to a positive, inclusive and collaborative team culture.
• Contribute to continuous improvement by working in line with Macmillan's values and supporting the team to deliver the very best experience for our supporters.

About you

We're looking for someone who is organised, proactive and enjoys working with people. You don't need to have extensive marketing experience—we'll support you to develop your skills—but you'll bring enthusiasm, curiosity and a willingness to learn.

You'll have:

• Excellent communication skills, with the confidence to communicate clearly by email, over the phone and in person.
• Strong organisational skills and the ability to manage multiple tasks while meeting deadlines.
• A customer-focused approach, with experience delivering excellent service and responding to enquiries with care and professionalism.
• The ability to build positive working relationships with colleagues, customers and external partners.
• Good attention to detail and confidence handling information accurately.
• Basic IT skills and a willingness to learn new systems and platforms—we'll provide training where needed.
• A collaborative mindset and a genuine desire to contribute to an inclusive, supportive team environment.

Recruitment Process

Application deadline: July 23rd
First interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.