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Marketing Customer Journey Apprentice
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Customer Journey Coordinator
The Customer Journey Coordinator will support the delivery of digital communications across multiple channels, helping to engage customers, enhance brand visibility, and drive marketing effectiveness.
Campaign & Content Support
- Support the planning and execution of digital marketing campaigns across email, social media, and web platforms
- Assist in the creation and scheduling of engaging content for channels such as Facebook, LinkedIn, and other social platforms
- Support the development, build, and deployment of email campaigns, ensuring accuracy and alignment with brand guidelines
- Contribute to the maintenance of website content, ensuring it is accurate, relevant, and optimised for user experience
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Digital & CRM Activity
- Support the team with CRM activity, including preparing and uploading communications
- Assist with maintaining customer contact data and ensuring data accuracy
- Monitor campaign performance and support with reporting where required
General Marketing Support
- Work collaboratively with the wider marketing team to deliver integrated omnichannel campaigns
- Ensure all communications adhere to brand, compliance, and approval processes
- Provide general marketing support across projects and campaigns as required
- Provide administrative and coordination support to the marketing team
- Help manage shared inboxes, schedules, and campaign timelines
- Support with supplier or agency coordination where required
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Learning & Development
- Undertake the Level 3 Multi Channel Marketer Apprenticeship
- In addition, develop knowledge across key marketing areas and apply learning in a practical business environment:
- Digital marketing
- Customer journey planning
- Campaign development
- Data and analytics
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