Zempler Bank
Marketing Executive
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The Role
At Zempler, we're on a mission to make money simpler and more accessible for businesses. Every communication we send is an opportunity to help our customers understand, engage with and get more value from our products and services.
We're looking for a Marketing Executive to join our growing Marketing team. This is an exciting opportunity for someone who enjoys creating content, building customer communications, analysing performance and working with a wide range of stakeholders to bring ideas to life.
You'll play a key role in delivering our customer marketing strategy, helping create engaging communications across email, SMS, push notifications, web, print and social media. From developing content and building campaigns to testing, reporting and continuous improvement, you'll help ensure our communications are accurate, impactful and customer-focused.
Most importantly, you'll help bring the Zempler brand, personality and values to life in every interaction with our customers.
What you'll be doing
Creating and delivering customer communications
- Build and deliver customer communications across email, push notifications, SMS, web, social media and print.
- Create high-quality written content that is clear, engaging and aligned to our brand voice.
- Support the delivery of product, customer engagement and mandatory regulatory communications.
- Coordinate the monthly customer communications calendar.
- Manage the testing, proofing and sign-off process to ensure communications are accurate and ready for deployment.
- Monitor online review platforms and support responses to customer feedback where required.
Reporting and continuous improvement
- Support post-campaign analysis and reporting.
- Help produce monthly performance reports, highlighting insights and opportunities.
- Use data and customer feedback to suggest improvements to future communications and campaigns.
- Keep an eye on competitor activity and identify new content or communication opportunities.
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Brand and communication governance
- Maintain communication libraries, customer journey documentation and internal marketing resources.
- Ensure all communications follow brand guidelines and maintain a consistent customer experience.
- Keep documentation organised and up to date.
- Support governance processes and quality assurance to ensure communications meet regulatory and business requirements.
Building strong relationships
- Collaborate with teams across Product, Commercial, Digital, Operations, Credit and Customer Service.
- Work closely with designers, developers, copywriters and external agency partners.
- Build strong relationships with stakeholders and help move projects from concept through to delivery.
What we're looking for
We're looking for someone who enjoys creating great customer experiences through content and communications. You'll be organised, proactive and detail-oriented, with the confidence to work across multiple projects and stakeholders.
Essential experience
- Strong attention to detail and the ability to apply brand guidelines consistently.
- Excellent written communication skills across multiple formats, including email, SMS, push notifications, web content, blogs, social media and customer communications.
- Experience building and deploying email campaigns using Dotdigital or a similar email marketing platform.
- Working knowledge of HTML and confidence using digital tools, including AI, to improve and troubleshoot email builds.
- Strong stakeholder management and collaboration skills.
- Experience quality assuring customer communications and ensuring content is accurate, customer-friendly and compliant.
- Experience managing content production from briefing through to delivery.
- A passion for content creation and identifying opportunities to improve customer engagement.
- Experience supporting campaign reporting and using insights to inform future activity.
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Nice to have
- Experience working within financial services or another regulated industry.
- Knowledge of Consumer Duty, BCOBS or similar communication governance requirements.
- Experience with customer lifecycle communications.
- Experience working with developers on transactional customer communications.
- Experience supporting automated and ad hoc campaign delivery.
Why join Zempler?
At Zempler, we're building a culture where people can do their best work, grow their careers and make a genuine impact. You'll join a collaborative team that values creativity, innovation and continuous improvement, with the freedom to bring new ideas and challenge the status quo.
If you're passionate about creating customer communications that inform, engage and make a difference, we'd love to hear from you.
Inclusion at Zempler
We know that talent comes in many forms and studies show that some people may be less likely to apply unless they meet every requirement. If you're excited about this role but your experience doesn't perfectly match every point, we'd still love to hear from you.
We're committed to building a diverse and inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds, experiences and perspectives because we know that diverse teams build better products, make better decisions and create better outcomes for our customers.
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