Harrods
Marketing Lead - Food, Drink, Restaurants (Mat Cover)
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Marketing Lead – Food, Drinks & Restaurants
We are recruiting for a Marketing Lead to head up the marketing strategy for Harrods’ Food, Drinks & Restaurants division, creating impactful campaigns and customer experiences that drive commercial performance and reinforce our position as a leader in luxury retail. This position is a fixed-term contract until May 2027.
About the Role
As Marketing Lead – Food, Drinks & Restaurants, you will be responsible for developing and delivering a divisional marketing strategy that supports wider business objectives while enhancing customer engagement across one of Harrods’ most distinctive categories. Working closely with commercial teams, partnerships, insights, creative and marketing operations, you will use your category expertise to shape campaigns, identify opportunities for growth, and deliver measurable results.
You will act as a key strategic partner across the business, ensuring marketing activity is customer-led, commercially focused, and aligned to the Harrods brand.
Key Responsibilities
- Developing and delivering the marketing strategy, annual plan and budget for the Food, Drinks & Restaurants division, ensuring alignment with business and customer objectives.
- Leading the planning and execution of campaigns, commercial activations and major trading moments that drive engagement, sales and brand awareness.
- Using customer insights, market trends and category knowledge to identify opportunities, shape marketing priorities and measure performance against agreed KPIs.
- Building and managing the divisional marketing calendar, developing campaign briefs and partnering with internal teams to deliver activity on time and within budget.
- Establishing strong relationships with internal stakeholders, brand partners and cross-functional teams to maximise commercial opportunities and enhance the customer experience.
Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
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About You
You will be a strategic and commercially minded marketer with the ability to translate business priorities into engaging customer-focused campaigns. You will bring strong category knowledge and understand how to create marketing strategies that deliver measurable outcomes while strengthening brand positioning. You will be comfortable working with a wide range of stakeholders, influencing decisions and building collaborative relationships across complex environments. You will thrive in a fast-paced setting where balancing multiple priorities, analysing performance and identifying new opportunities are all part of the role. You will also be passionate about delivering exceptional marketing that elevates customer experiences and drives business growth.
Essential Requirements
- Significant marketing experience within luxury, retail, hospitality, food and beverage, lifestyle or a similarly customer-centric sector.
- Proven experience leading large-scale marketing campaigns, managing budgets and delivering against commercial and customer KPIs.
- Strong leadership, stakeholder management and agency management skills, with the ability to influence and collaborate effectively at all levels.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
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Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information
- Time Type: Fixed Term (Fixed Term)
- Department: International Marketing (James Moore)
As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.
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