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Job Description
Exceptional Hospitality Starts with You
Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members
A World Of Rewards
- Salary: £42,000/year
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Smart uniform provided
- Free and healthy meals when on duty
- Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
The Hotel
The hotel, located in the heart of Westminster, features 256 beautifully appointed bedrooms. Our outlets offer team members the opportunity to be part of exciting food and drink concepts while delivering the standards of luxury service that Conrad is renowned for.
- The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
- The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
- Romy Gill at The Pem, a glamorous and elegant restaurant in the center of the hotel with an exciting upcoming relaunch that welcomes celebrity Chef Romy Gill.
- The Orchard, for afternoon teas and lighter meals
- The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
- Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
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Responsibilities
Here's what you'll do during a typical day:
- Develop and manage the annual marketing plan, covering brand, digital, loyalty, and eCommerce activity within approved budgets.
- Delivery of targeted B2B and B2C strategies aligned with commercial priorities and market segments.
- Measure campaign effectiveness and produce clear performance reports for stakeholders.
- Execute marketing initiatives in collaboration with Regional Marketing, eCommerce, Loyalty, Partnerships, and distribution partners.
- Support global and brand-led campaigns, ensuring effective localization and audience alignment.
- Lead promotional activity across all channels, ensuring consistency and brand compliance.
- Provide marketing support to Sales and F&B teams, including collateral and campaign development.
- Manage CRM activity, guest database integrity, and data protection compliance.
- Identify and activate local partnerships that drive incremental revenue.
- Grow audience engagement through compelling content and platform optimization.
- Respond professionally to online guest feedback in line with brand voice.
- Achieve agreed KPIs and performance targets.
- Represent Marketing in commercial meetings, identifying revenue opportunities.
- Analyse market trends, competitor activity, and consumer behavior to inform strategy.
- Maintain full brand compliance across all marketing outputs.
- Lead content management for websites, OTAs, social media, digital marketing, and partnerships.
- Conduct regular marketing audits to meet Centre of Excellence standards.
- Support on property merchandising and maximize brand aligned opportunities.
- Manage internal and external requests efficiently and professionally.
- Champion Hilton’s values and culture.
- Build and lead an effective on property marketing strategy, fostering creativity and collaboration.
- Support Personal Development Plans with clear milestones and progression pathways.
- Conduct regular performance reviews and encourage participation in training and industry events.
- Maintain strong communication with hotel leadership, Commercial, F&B, and operational teams.
- Build effective relationships with corporate and regional marketing, brand, eCommerce, loyalty, and partnership teams.
- Manage productive partnerships with external agencies, media partners, and suppliers.
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What are we looking for?
- A degree in Marketing or Hotel Management / or Experience of working in a similar marketing position in the hospitality sector
- Previous marketing experience within a globally recognised hotel brand
- Qualifications in Project or Time Management
- Excellent communication skills in all areas of writing, listening and speaking English.
- Proficiency in Microsoft Office applications
Travel
- St James Park Tube Station – District & Circle Line – across the road
- Westminster Tube Station – Jubilee Line (4 Mins Walk)
- Victoria Station (8 Mins Walk)
- Waterloo Station (10 Mins Walk)
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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