PEI
Marketing Manager - Membership Retention
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Marketing Manager - Membership Retention
About The Role
Our vision is to nurture PEI Group and our business membership and event brands to become the must-have membership, enabling private market investors, managers, and service providers to better meet their business objectives and outperform in their markets.
The marketing team will act as strategic partners to the business, collaborating to design and deliver customer-centric, creative, and high-performance programmes which improve brand preference, deepen engagement with market professionals, and underpin commercial success.
The Marketing Manager – Membership Retention, based in London will support marketing activity across the membership platform within the PEI Infrastructure Investor & Agri contributing to the delivery of an integrated, audience-led marketing approach across membership and content offerings.
This role supports activity focused on membership retention, helping to deliver a consistent and high-quality experience across the member lifecycle.
Role Overview
You will deliver marketing plans and campaigns across Memberships.
You will execute marketing activity across multiple channels including email, website, digital, social media, content, data selections, and campaign reporting.
Working closely with Senior Marketing Managers, you will play a key role in campaign delivery, content updates, and performance tracking, ensuring activity is delivered accurately and on time.
The ideal candidate is a highly organised individual with strong attention to detail, eager to develop their marketing skills in a fast-paced environment.
Responsibilities and Duties
Delivery of Retention & Engagement Marketing Activity Deliver on retention and customer engagement marketing plans aligned to wider business and marketing objectives Execute campaigns that support customer retention, upsell, cross-sell, and account expansion opportunities Help communicate and reinforce the membership value proposition across customer touchpoints
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Customer Lifecycle & Retention Marketing Support the planning and execution of lifecycle marketing programmes, including: Customer onboarding Engagement and nurture campaigns Retention communications Upsell and cross-sell activity Help drive customer engagement, product adoption, and account growth Support campaigns that increase usage, active users, and customer participation across products and services Assist with customer segmentation and targeting across different account tiers and customer groups
Campaign Execution Coordinate and execute campaigns across: Email Digital channels Social media Content marketing Events and webinars Build and optimise customer nurture journeys and automated communications Support campaign setup, scheduling, execution and reporting Ensure campaigns are aligned to customer needs, engagement goals, and commercial priorities Work with senior team members to implement campaign plans
Audience Insight & Reporting Use CRM, engagement, and usage data to support campaign targeting and optimisation Monitor campaign and customer engagement performance, including: Open and click-through rates Customer engagement Usage and adoption trends Retention and renewal performance Support reporting and analysis to identify trends, gaps, and optimisation opportunities Contribute to weekly and monthly KPI tracking and reporting
Cross-Team Collaboration Work closely with: Customer Success to support customer engagement and retention activity Sales teams to support account growth, expansion opportunities, at risk accounts Event teams to promote customer participation and engagement Editorial teams to align communications with audience interests and value proposition Data and Marketing Operations teams for segmentation, reporting, and campaign delivery
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Campaign Delivery, Content & Tools Create and manage marketing content and campaign assets in collaboration with Design and Product Marketing Use marketing platforms (e.g. Marketo, CRM, Tableau, Heap, Sailthru) to execute campaigns and support reporting Support campaign automation, email marketing, landing pages, and nurture workflows Assist with audience segmentation, list management, and campaign targeting Contribute to campaign planning, scheduling, and performance optimisation Support budget tracking and campaign administration where required
About You
Experience & Skills Bachelor’s Degree - B.S. or B.A. At least 2 years’ experience working in a B2B marketing team, business information subscriptions experience desirable. Attention to detail, strong written and verbal communication skills. Ability to work to deadlines and prioritise tasks, comfortable working as part of a global team, also with colleagues in events and networks. Confident working with numbers, spreadsheets and the full Microsoft Office suite. Knowledge of and experience using social media platforms and building engaged communities. Experience with email systems, web-based software, back-end website CMS and CRM. Energy and confidence in dealing with and influencing a variety of stakeholders, calm under pressure. Creative thinker and problem solver, eager to suggest new ideas/ways of doing things. Strong creative copywriting skills. Learning mindset - keen to develop understanding and expertise in our markets and audiences, relationships across the business and within the industry.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location