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Marketplace Assistant
Marketplace Assistant | London
The Marketplace Assistant will play a key role in supporting new sellers as they join the marketplace platform, guiding them through onboarding, product setup, compliance checks and early-stage account development.
This role is ideal for someone early in their career who is keen to build experience within ecommerce, marketplaces or digital retail.
Key Responsibilities
- Support the onboarding of new marketplace sellers, ensuring a smooth and professional introduction to the platform.
- Guide sellers through systems, tools, processes and platform requirements.
- Assist with seller vetting, compliance checks, and account setup processes.
- Help ensure all sellers meet legal, regulatory and trading standards.
- Support sellers with product listings, content setup, and launch readiness.
- Work with internal teams to resolve technical, operational, or account issues quickly.
- Provide day-to-day support to sellers during their introductory period.
- Track onboarding progress, key metrics, and seller performance during the first few months.
- Support product onboarding, ensuring listings are accurate and go live on time.
- Prepare handovers of new sellers into the account management team, highlighting key opportunities and performance indicators.
- Deliver training and onboarding support sessions to new sellers.
- Liaise with teams across finance, compliance, marketing, and operations to improve seller experience.
- Manage seller enquiries through Zendesk or similar systems, ensuring timely responses.
- Produce regular reports to track onboarding success and identify improvements.
- Contribute ideas to improve onboarding processes, systems and seller satisfaction.
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About You
- Strong interest in ecommerce, marketplaces or digital retail, gained through work, internships or relevant studies.
- Excellent communication skills with a customer-first mindset.
- Highly organised with strong attention to detail.
- Able to multitask, prioritise workload, and meet deadlines in a fast-paced environment.
- Confident using Excel and working with data, formulas, and reports.
- Problem solver who enjoys helping others and finding solutions.
- Collaborative team player who works well across departments.
- Professional, positive, and eager to learn.
- Experience with product listings, ecommerce platforms or Zendesk would be beneficial.
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Why Join?
- Join a business investing heavily in ecommerce and marketplace growth.
- Excellent entry point into one of the fastest growing areas of online retail.
- Gain valuable exposure across seller management, operations and digital trading.
- Work in a collaborative and supportive team environment.
- Strong career development opportunities.
- Competitive salary and benefits package.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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