hackajob
Marketplace Market Intelligence & Operational Learning Senior Manager
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About Kingfisher
We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
At Kingfisher, our purpose is simple: Better Homes, Better Lives, For everyone. We're looking for someone who enjoys bringing together data, market insight and operational learning to help teams make informed decisions and continuously improve. You'll work across our Marketplace teams to identify opportunities, share learning and help build consistent ways of working across Europe.
Role Overview
This role can be based from London, France, Poland or Spain, with frequent travel between sites.
This role combines market intelligence, knowledge sharing and operational improvement. You'll help teams learn from data, from each other and from the wider market, making it easier to apply successful approaches at scale.
Responsibilities
- Define and own the Group Marketplace market intelligence agenda.
- Gather and analyse marketplace performance data, seller trends and market developments to identify opportunities for improvement.
- Monitor competitor activity, emerging marketplace models and changes across the wider e-commerce landscape.
- Identify, document and share best practices through clear frameworks and a centralised knowledge base, helping teams avoid duplication and apply operational learnings consistently across banners.
- Lead the roll-out and adoption of best practices across banners, partnering with local teams to embed consistent standards and ways of working while tracking impact to drive continuous improvement.
- Translate complex data into clear narratives for senior stakeholders, supporting business cases, prioritisation, OKRs and investment decisions in close collaboration with Marketplace, Product, Finance and Operations teams.
- Drive structured post-launch reviews and embed a test-and-learn culture, ensuring operational insights are captured, reused and scaled across banners to support continuous improvement.
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Requirements
- Experience in strategy, analytics, market intelligence, consulting, or e-commerce / marketplace environments.
- Strong exposure to cross-functional environments (e.g. working with Product, Operations, Finance, or Commercial teams).
- Experience in building or scaling knowledge management frameworks, best practice sharing, or continuous improvement initiatives.
- Demonstrated ability to translate complex data into clear recommendations for senior stakeholders.
- Familiarity with data visualisation and analytics tools (e.g. Excel, SQL, Tableau, Power BI or similar).
- Experience leveraging automation, data tooling, or AI (e.g. analytics automation, insight generation, knowledge capture) to improve efficiency and scalability.
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How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration.
What We Offer
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Scroll down below to find out more about our benefits.
Diversity & Inclusion
Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
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Interested? Great, apply now and help us to Power the Possible.
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