Kick It Out
Matchday and Fan Engagement Assistant
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Job Description
Derby County are seeking to recruit a Matchday and Fan Engagement Assistant to join Matchday Marketing at Pride Park Stadium.
Working for Derby County Football Club offers a unique opportunity to be part of one of England’s most historic and passionately supported clubs. With a proud legacy, a dedicated fan base, and an exciting vision for the future, Derby County offers a dynamic and rewarding work environment both on and off the pitch. Whether you're joining the team in coaching, administration, marketing, or operations, you'll be contributing to a culture rooted in ambition, community, and progress. Employees benefit from a collaborative work environment and opportunities for professional development.
The successful candidate will be responsible for supporting the Matchday Organiser in delivering a high-quality matchday experience for all attendees. This includes promoting matchday events, assisting with on-the-day operations, and acting as a key point of contact for supporters and staff. The role brings together responsibilities of a Matchday Event Assistant and Supporter Liaison Officer, with a strong focus on fan engagement and customer service.
Key Role Responsibilities
- To work as part of the Events Team and assist with all elements contributing to the full Derby County Football Club fan experience, including but not limited to:
- Mini Squad (Player Escorts) - an exclusive and very special opportunity where registered grassroots clubs (aged 6–12) have the chance to walk out of the tunnel with the first team and take part in the pre-match handshake on the pitch.
- Guard of Honour - targeted towards registered grassroots clubs, where young players welcome the first team and their opponents onto the pitch ahead of kick-off through the Guard of Honour initiative.
- Family and Game Zones - providing an interactive, fun, and safe space for fans to enjoy colouring and craft competitions, video games, face painting, and foosball.
- Additional Activities - including meet-and-greet opportunities with club mascots.
- To positively engage with fans to promote the club’s activities and matchday themes.
- Any other duties as reasonably assigned by the Matchday and Fan Engagement Lead in relation to this role from time to time.
- Attend all pre-match briefings, listening to any additional information relevant to the matchday or event and covert operations taking place within your area.
- Remain in your allocated position(s) and location(s) at all times unless authorised to leave by the Matchday and Fan Engagement Lead.
- Provide high-quality customer service through assistance, direction, and safety advice to spectators visiting Pride Park Stadium.
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Key Accountabilities as part of Matchday Supporter Liaison Officer (MSLO):
- Act as a Matchday Supporter Liaison Officer when required.
- Welcome visitors to Pride Park Stadium, promoting the club’s brand and ethos in a professional, confident, and positive manner, while liaising with and providing feedback to the Matchday Supporter Liaison Supervisor to ensure all supporter issues are resolved.
- Provide help, guidance, and answers to supporters prior to kick-off and when entering the stadium.
- Deliver excellent customer service, offering guidance and support to ensure a positive and memorable matchday experience for all.
- Work as part of the Matchday Events Team, dealing with a range of fan queries or seeking further information where required.
- Keep up to date, as necessary for the effective execution of the role, with new procedures and techniques.
- Undertake and attend additional training as identified or required.
- Maintain a strong knowledge of the stadium layout, including the location of essential medical rooms and emergency equipment.
General
- To be responsible for the health, safety and welfare of customers and colleagues, complying with health and safety guidance and policy.
- Continuously work to maintain, embed and improve the club’s safeguarding provision, ensuring the highest standards for safeguarding children and adults at risk.
- To uphold and promote organisational policies and procedures, promoting those specifically applicable to this area of work and also including equality, diversity and inclusion.
- To present and promote an appropriate public image in representing the organisation.
- To undertake any other duties as may reasonably be required commensurate with the post.
Essential
Personal characteristics and experience:
- Customer Service Experience
Desirable
- Stadium or Event Experience
- Confident, Resilient and Self Motivated
- Excellent Communications skills both verbal and written
- Excellent Customer Service Skills
- Ability to work in a fast paced, target driven environment
- Ability to prioritise and manage own workload
- Work using own initiative and as part of a team
Qualifications
Desirable
- English and Maths to GCSE Level 4 or equivalent
Due to the nature of this role, applicants are required to be at least 18 years of age.
The rate of pay is £12.71.
Who are Derby County…
Derby County Football Club, established in 1884, is one of the founder members of the English Football League and has a rich and varied history, including two First Division titles in 1972 and 1975 and an FA Cup success in 1946. The club are currently playing in the Sky Bet Championship, the second tier of English Football following their promotion from League One in the 2023/24 season and is under the management of Head Coach John Eustace. The club also boasts a successful and respected Category One Academy, a status which has been held since 2014, and a Women’s side competing in the FA Women’s National League Northern Premier Division. Derby County recently embarked on an exciting new era following the change in ownership to Clowes Developments (UK) Limited, in the summer of 2022. Our track record of producing talent is outstanding, and we intend to protect that proud legacy, investing in key roles within the club to build on the foundations in place for success.
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Everything We Do As a Club Is Built Around The Three Pillars Of Stability, Integrity And Progress. Our Core Values Are
- We are proud of who we are and what we do
- We are positive, inspired and passionate
- We are ambitious and driven
- We are prepared, honest and humble
- We are the heartbeat of our community
- We are the club of opportunity
Derby County Employee Benefits Include
- 10% discount at DCFC Megastore
- Company Pension with Aviva
- Discounts with select Club partners and sponsors
- Training and development opportunities
- Access to programmes and volunteering opportunities with Derby County Community Trust
How to apply…
Derby County Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expects all staff and volunteers to share this commitment.
As part of the Club's commitment to providing a safe environment for children and young people, applicants should be aware that this post is subject to an Enhanced Disclosure and Barring Service (DBS) Criminal Record Check.
Derby County Football Club is an Inclusive Club for all and is committed to Equality and Diversity.
To apply for this role, please complete an application form, which can be found HERE.
Alternatively, please copy and paste - http://thera.ms/apply - to your chosen browser.
More information can be found at https://www.dcfc.co.uk/page/jobsandcareers.
The closing date for receipt of applications is Sunday 19th July 2026. We reserve the right to close the vacancy early.
Strictly no agencies please.
Derby County Football Club’s Job Applicant Privacy Policy can be found at dcfc.co.uk.
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