Arsenal Football Club
Matchday IT Support Assistant (Casual)
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Matchday IT Support Assistant (Casual)
Job Description: Matchday IT Support Assistant (Casual)
About Arsenal Football Club
Arsenal Football Club is dedicated to inspiring pride in every fan, whether they experience the game in person or remotely. This commitment is built on:
- Pitch success and a unique playing style
- Youth talent development
- A sustainable, fan-focused vision supported by community initiatives and self-financing
- A culture rooted in collaboration, respect, and continuous improvement—collectively known as “the Arsenal way.”
About the Role
We’re seeking a Matching IT Support Assistant on a casual basis to deliver first-line, on-the-spot technical support for hardware, software, and network issues across matchdays and events.
Core responsibilities include:
- Troubleshooting and resolving technical faults efficiently
- Installing, configuring, and setting up new equipment (e.g., workstations, cabling) to defined standards
- Maintaining records for tech assets and supporting audits of equipment inventory
- Proactive support on matchdays, including occasional out-of-hours assistance for events and emergency hardware needs
- Monitoring and troubleshooting IPTV screens and digital signage to ensure seamless delivery during matches
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Your Daily Responsibilities
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Technical Support
- Provide fast, responsive frontline troubleshooting for issues across hardware, software, and networking
- Deliver clear, practical solutions to technical challenges
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Equipment Setup & Configuration
- Install, configure, and deploy new workstations, computers, and networking equipment to the required specifications
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Asset Management
- Support equipment audits and upkeep to ensure records remain accurate
- Track inventory and assess stock levels
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Flexible Support
- Assist with ad hoc hardware rollouts, desk relocations, and event setups, including out-of-hours coverage when necessary
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Matchday Logistics
- Perform pre-match checks for IPTV screens and digital signage
- Validate content display and troubleshoot first-line technical faults to optimise fan experience
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Essential Requirements
- Passion for Technology – A strong interest in tech with a drive to develop skills and learn within the field
- IT Foundations – Practical knowledge of:
- Computer hardware (e.g., PCs, peripherals)
- Software installation and configuration
- Basic networking principles (e.g., connectivity, troubleshooting)
- Problem-Solving Abilities – Ability to diagnose technical issues logically and implement effective fixes
- Customer-Centric Communication – Skilled in:
- Explaining technical concepts clearly and professionally
- Providing outstanding service to clients, colleagues, and stakeholders
- Flexible Availability
- Willingness to support matchdays, events, and out-of-hours requests
Join us at Arsenal—where technology meets the spirit of the game!
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