Arsenal Football Club
Matchday IT Support Assistant (Casual)
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Matchday IT Support Assistant (Casual)
Matchday IT Support Assistant
(Casual Position)
About the Role
We are seeking a Matchday IT Support Assistant to provide responsive first-line technical support on a casual basis. In this role, you will:
- Ensure efficient resolution of hardware, software, and network issues
- Set up, configure, and install new equipment to established standards
- Support matchday operations with IPTV and digital signage, ensuring a seamless fan experience
- Maintain accurate asset records, assist with equipment audits, and provide out-of-hours support when needed
This position is critical to maintaining reliable, professional, and proactive IT support during high-pressure matchday scenarios.
Who We Are
One of the world’s most famous football clubs, we combine a rich sporting heritage with a strong community focus. Our mission is clear: to act for a winning team, culture, and community. We achieve this by:
- Being courageous in the pursuit of progress
- Championing our community and each other
- Doing the right thing—even when no one is watching
Behind the scenes, we offer diverse career paths for all who share our passion. Discover why ‘Our Gunners’ are proud to be part of our team.
Our Commitment to Safeguarding
We prioritise creating safe and inclusive environments. All successful candidates must undergo a DBS check (basic, standard, or enhanced, depending on the role).
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Your Day-to-Day Responsibilities
You will be responsible for:
-
First-line technical support:
- Troubleshoot and resolve hardware, software, and network issues proactively
- Provide fast, efficient resolutions to minimize disruption
-
New equipment deployment:
- Set up, configure, and install new workstations, computers, and associated cabling to meet standard operating procedures
-
Asset management and audits:
- Support equipment tracking, audits, and maintenance
- Maintain accurate and up-to-date records of stock and hardware
-
Operations support (including out-of-hours):
- Assist with ad-hoc hardware rollouts, desk relocations, and emergency tech issues
- Provide matchday incident response, including after-hours technical support
-
Matchday technical delivery:
- Carry out screen checks and content validation for IPTV and digital signage
- Troubleshoot displays, report issues, and ensure seamless fan experiences during matches
Requirements & Essentials
We’re looking for a technology enthusiast with:
✅ A passion for IT – Hands-on interest in hardware, software, and networking ✅ Foundational IT knowledge – Ability to understand and apply basic troubleshooting principles ✅ Analytical problem-solving skills – Strong ability to diagnose and resolve technical issues efficiently ✅ Customer-focused communication – Clear, friendly, and professional interaction with staff and stakeholders ✅ Flexible availability – Committed to supporting matchdays, events, and occasional out-of-hours requirements
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Arsenal for Everyone
We are proud to champion equality, diversity, and inclusion at every level of the organisation. We believe a diverse team drives our success on and off the pitch, and we welcome applicants from all backgrounds.
Diversity & Disability Support
Arsenal is a Disability Confident Leader. If you are the definition of a disabled person (as per the Equality Act 2010), you may have the opportunity to apply for an interview via the Disability Confident Scheme.
If you require disability-related adjustments during recruitment, please indicate this in your application. Your information will be held in confidence and not influence hiring decisions.
Application & Closing Date
Closing Date: Friday, 10th July 2026 (Note: We reserve the right to close the position early if applications are high.)
Note on Application Emails: Updates on your application status will be sent via email. Always check your spam/junk folder, as emails from the Teamtailor platform may get misfiltered. Submit your application early for best results!
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