Carlisle Support Services
Matchday Security & Stewarding Manager (Casual)
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Job Introduction
Carlisle Support Services is a leading supplier of staffing solutions; and have been providing Stewarding, Security and Event Operations to some of the UK's premier entertainment and sporting venues for more than thirty years.
The Event Security and Stewarding Manager will primarily be focused on the management of our football client for the provision of security, stewarding, customer service and control services to events that take place within two of our client's venues in West Yorkshire, namely covering the following events;
- Huddersfield Giants RLFC
- Huddersfield Town AFC
- Leeds United FC
In addition to this, the post holder has the opportunity to assist with the management and co-ordination of large events at some of our other venues on a casual basis for both regular cover and large ad-hoc events. This includes but is not limited to football, cricket, rugby, music and greenfield clients. The postholder's appointment will also allow us to explore opportunities on an ad-hoc basis in which they will be expected to support.
At Carlisle, we concentrate on putting people first - our customers and our employees. This is your opportunity to join a company with great ambition and focus on doing things right.
Role Overview
Our Events team play a key part in enhancing the customer experience for event days at our client's prestigious venues. Our event staff work hard providing a visible reminder that safety is our number one priority for visitors and staff, all whilst maintaining extremely high levels of customer service. Your role will to be lead and motivate our teams of SIA licensed security personnel and stewarding teams at the aforementioned venues. With opportunities to support at other iconic venues including Manchester Central, Turf Moor Stadium, Old Trafford Stadium as well as opportunities to take a supporting role at venues such as ACC Liverpool, Anfield, Aintree and more, including ad-hoc large-scale events.
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- Rate of Pay: £18.50
- Location: West Yorkshire
- Hours: 7-12hrs per event
Please be aware that this is not a full time role, the Casual Event Security and Stewarding Manager will work alongside the Events' Operations Team to fulfil the management provision for sporting events at this venue. There is no expectation of the candidate to be able to travel regularly to all of the other aforementioned venues, however it is intended that the postholder also have the opportunity to support the other contracts in accordance with clashes within the fixture calendar.
Football events take place evenings and weekends only.
Role Responsibilities
As a Security and Stewarding Manager, you will be helping in all manner of ways including, but not limited to:
- Manage all security personnel and stewards
- Attend pre-event safety briefs and meeting with client’s management and other stakeholders
- Ensure all staff are fully briefed, conducting a mass briefing before delegating to Supervisory team
- Manage the matchday administration process
- Oversee the pre-match deployment according to pre-defined specification
- Oversee the necessary compliance, uniform and punctuality standards
- Co-ordinate the during-match re-deployments as necessary
- Report resource figures to Events’ Operations team
- Uphold the licensing objectives
- Site patrol, risk management and incident response
- Customer information and welfare
- Ensure all incidents and concerns are reported via the client
- Ensure all staff are accounted for and debriefed
- Produce post-event reports to both Carlisle Events and the Client
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ROLE REQUIREMENTS: ESSENTIAL
- Flexibility and reliability
- Experience within sporting stadia safety and security operations
- Excellent communication skills
- Understanding and knowledge of supporting legislation (Ground Regulations, SGSA Green Guide etc)
- Natural leadership and management skills
QUALIFICATION REQUIREMENTS: ESSENTIAL
- SIA Door Supervisor OR Close Protection license
- Level 3 Spectator Safety Supervision (Carlisle will fund development to Level 4)
QUALIFICATION REQUIREMENTS: DESIREABLE
- Level 4 Spectator Safety Management
- Level 5 Crowd Management
- IOSH Managing Safely, NEBOSH or industry equivalent
- Operational, Leadership or Management qualification
- SIA CCTV License
Football and rugby events take place evenings and weekends only.
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