Norwich City Football Club
Matchday/Events Safety Steward
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Matchday/Events Safety Steward
An exciting opportunity has arisen for proactive, customer-focused candidates to join the Operations team on home matchdays and events at Norwich City Football Club in the role of Matchday/Events Safety Steward.
Safety Stewards show a level of commitment that ensures they can succeed in this customer-facing role and act in line with the club's own standards and values. The role will be supporting our operation across the stadium. We welcome interest from everyone who enjoys assisting and supporting others, caring towards others, and problem-solving.
Key Tasks/Responsibilities
- To promote safer working practices and maintain a culture whereby safeguarding is recognized as a shared responsibility
- Provide outstanding customer service as a representative of the club
- Give accurate and helpful venue information, being knowledgeable about your area of work
- Investigate and report crowd problems and assist with crowd management processes
- Carry out pre-event checks and attend briefings
- Promote a high level of guest integration and service
- Monitor and direct crowds and queue management (which may include issuing verbal instructions confidently)
- Checking tickets and welcoming visitors
- Enforce stadium regulations
- Respond to incidents (may be needed to write follow-up report as required)
- Hold static positions to ensure safety of supporters and staff
- Maintain a clean, productive, and safe working area
- Must be able to achieve NVQ Level 2 in Spectator Safety within 12 months of accepting position (provided by the club)
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Due to the nature of the role, we are not accepting applications from anyone under the age of 18.
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Equal Opportunities
Norwich City Football Club is committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
Norwich City Football Club is an equal opportunities employer and recognizes the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.
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