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Hornblower Group
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Company Summary
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
Position Summary
As a Mate, you will bring knowledge of vessel maintenance and interpersonal skills to our team. In return we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team! If this role sounds right for you, please get in touch!
Duties And Responsibilities
- Ensure vessels meet Company standards in terms of safety so our passengers remain safe and enjoy their experience on the River Thames.
- To comply with SMS regulations and ensure crew onboard follow and comply with these regulations and that all documentation is maintained and looked after at all times.
- Support the Captain in onboard safety training for all crew members
- To navigate vessels on the River Thames safely in accordance with the Company passenger plan and PLA by laws as directed by the Captain
- Safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers in accordance with the Company's SMS.
- To provide a vessel safety announcement after leaving each pier to comply with Company SMS.
- To support the Captain in conducting a safety crew briefing every morning for tripping and functions before commencing service to the public.
- To account for and safely embark and disembark passengers from one of our recognised locations along the River Thames.
- To carry out daily vessel log checks in conjunction with the SMS procedures with specific attention to all safety equipment and engines.
- To report any maintenance checks or incidents as per the Company’s SMS to the Captain.
- Support the Captain in checking the vessel’s fuel level and if necessary, fuel the vessel before entering it into service.
- To ensure the vessel has an adequate supply of fresh clear running water onboard for passengers prior to commencing service.
- Ensure the vessel is clean, tidy and well presented at all times to comply with the Company’s SMS and London Port Health regulations.
- To provide passengers with a commentary through the City Cruises’ sightseeing journey and give them a magical experience along the River Thames.
- To give our passengers the best customer experience whilst sightseeing with City Cruises’.
- Lead by example and support the Captain to manage all crew on the vessel are well presented and groomed in Company uniform at all times when representing City Cruises’ and serving to the public.
- To promote to onboard sales and other Company products as directed.
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Education & Qualifications
- SCTW95 Seaman Certificate.
- Holds or working towards BML (Boat master’s Licence).
- Holds or working toward LKE (Local Knowledge Exam).
- Holds or working toward RYA PB2 (Power Boat Level 2).
Experience/Knowledge
Required:
- Experience operating as Mate of large passenger vessels.
- Knowledge of vessel maintenance and vessel engineering.
- Worked on a boat or in the maritime industry for over 2 years as a full-time mate.
It is a requirement of this role that any successful applicant must be signed off on the following vessels within their probationary period: MV Westminster, Mayflower Garden, Jessica, Amy, Princess Rose, City Alpha, City Gamma, Millennium of London, Millennium Peace, Millennium Dawn, Millennium City, Millennium Time, City Delta, Millennium Diamond, and Erasmus.
Desirable
- Full understanding of Health & Safety afloat and ashore and implementation of Safety Management System, preferably to ISM standard, would be an advantage.
- Experience working within the hospitality industry.
- To promote brand image of City Cruises’.
- Experience of River Thames commentary/guiding.
- Signed off on the City Cruises Sightseeing and Charter fleets. If not, then this will be completed within the probationary period.
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Personal Skills Required
- Use excellent communication skills to perform great customer service.
- Willingness to learn and progress.
- To be able to write and speak English to the level required for the role.
- Act with integrity at all times.
- Approach everything with integrity with what you do.
- Deliver excellence through customer satisfaction and living our City Cruises values.
- Work with empathy.
- To always exhibit a professional attitude.
- Calm and able to work well under pressure.
- Excellent numeracy and literacy skills.
- Reliable.
- Due to the nature of the role, time keeping is very important and the suitable person will be required to attend work on a punctual basis.
- Highly organized.
- Able to work under direction and follow the chain of command.
- Is able to work under direction.
- To be flexible in carrying out your duties at any of the Company’s locations, offices or departments and fulfill other tasks that fall within your post as required.
- Company focused.
#CCUK
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All employees must commit to upholding our RESPECT values. They are as follows:
Respect We will value, appreciate and respect each other. We will foster diversity and inclusivity.
Environment We will Respect our planet. We will conserve, protect, and educate. We will practice environmental stewardship.
Safety #1 We will think and work safely. We will follow safety standards and instructions. We will create a safe and secure workplace.
Professionalism We will conduct ourselves professionally. We will take responsibility for our actions. We #will own the problem until it is solved.
Exceed We will continuously improve. We will exceed standards and expectations.
Communication We will be open and honest. We will choose a respectful approach. We will share information with others effectively.
Teamwork We will exist to serve others. We will anticipate the needs of others. We will have fun and practice “enthusiastic friendliness”.
As an equal opportunities’ employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position.
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