Xirgo
Material Handler and RMA Specialist Manufacturing Mallusk Newtownabbey, United Kingdom
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Material Handler and RMA Specialist
Driving The Future of Smart Fleet Logistics
At Xirgo, we’re not just transforming logistics — we’re redefining what’s possible. Let’s move forward together.
Our Purpose
We believe smarter tools create smarter operations. As the switched-on experts in IoT fleet solutions, we transform uncertainty into confidence, complexity into clarity, and data into decisions.
Our Vision
We empower partners with intelligent fleet logistics to create a more connected future. From bustling cities to open highways, from railroads to runways, our innovative technologies make peace of mind the new normal.
Our Mission
To be the world’s most trusted partner in smart fleet logistics, delivering comprehensive IoT solutions that transform data into useful information. We enhance fleet safety, efficiency, and performance—ensuring confidence at every step.
About The Role
The Material Handler & RMA Specialist is responsible for supporting both warehouse operations and return-material processing activities. This role ensures accurate material flow, timely order fulfillment, and effective evaluation of returned products. The position requires strong attention to detail, the ability to follow established procedures, manual labor, and comfort working with electronic devices and diagnostic tools. This role contributes directly to product quality, customer satisfaction, and operational efficiency.
Xirgo values accountability, clear communication, and a continuous improvement mindset. Team members take pride in supporting one another, solving problems efficiently, and maintaining strong operational performance.
Location Requirement - This role requires the successful candidate to work from the Belfast facility. Remote arrangements are not available for this position.
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Right to work - Applicants must have the legal right to work in the United Kingdom at the time of application. We are unable to offer sponsorship for this role.
What You'll Do
Material Handling
- Receive, inspect, and process incoming materials, components, and finished goods.
- Pick, pack, and prepare customer orders for shipment in accordance with configuration and quality requirements.
- Perform basic device configuration tasks, including powering units, verifying operational status, labeling, and preparing SD cards.
- Conduct cycle counts, reconcile inventory discrepancies, and maintain accurate stock records.
- Organise warehouse storage areas to support safety, accessibility, and efficient material flow.
- Collaborate with logistics, purchasing, and production teams to resolve material-related issues.
RMA (Return Material Authorisation)
- Receive and log returned devices, ensuring accurate documentation of customer-reported issues.
- Perform functional testing, troubleshooting, and evaluation of returned units following established procedures.
- Determine appropriate disposition for returned products, including restock, repair, replacement, or return to manufacturer.
- Document test results and findings in internal systems to support customer communication and engineering analysis.
- Assist with batch testing of new or updated hardware, including firmware validation and activation checks.
- Partner with engineering and support teams to identify trends and contribute to product quality improvements.
Cross-Functional Support
- Communicate status updates, risks, and findings to internal stakeholders in a timely manner.
- Participate in process improvement initiatives related to quality, workflow efficiency, and customer experience.
- Support operational readiness for new product introductions and configuration changes as needed.
- Participate in meetings as necessary to support job function.
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Qualifications
Essential
- Experience in material handling, warehouse operations, inventory control, or related fields.
- Basic technical aptitude and comfort working with electronic devices.
- Ability to follow structured testing and documentation procedures.
- Strong attention to detail and commitment to accuracy.
- Familiarity with ERP or warehouse management systems.
- Ability to lift and move materials in accordance with safety guidelines.
- Effective communication and problem-solving skills.
Desirable
- Experience in electronics manufacturing, telematics, IoT hardware, or similar environments.
- Knowledge of device activation workflows, firmware updates, or diagnostic tools.
- Experience supporting quality assurance or continuous improvement activities.
Work Environment
- Warehouse and technical workbench environment.
- Regular standing, walking, lifting, and handling of materials and devices.
- Use of standard warehouse equipment and electronic testing tools.
- Comply with all health and safety procedures in line with our policies.
Success Factors
- Consistent accuracy in order fulfillment and inventory management.
- Clear and complete documentation of RMA findings.
- Effective collaboration with cross-functional teams.
- Demonstrated ownership of tasks and proactive problem-solving.
- Contribution to maintaining a safe, organized, and efficient work environment.
Manufacturing
Mallusk Newtownabbey, United Kingdom
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