Job Description

This is a patient-facing role and the successful candidate must be able to demonstrate the ability to work well under pressure and manage their time and workload effectively as you will be working in a busy maternity department. Although your work will be guided you must be able to work unsupervised, using your own initiative and be able to respond quickly and efficiently. This role requires you to have an empathetic nature as you will encounter anxious patients.

As a focused individual, you will need to be organized and have the ability to prioritize your workload, have excellent communication skills and be a creative thinker and multitasker who is able to effectively problem solve and meet tight deadlines. You will have the ability to work as part of a friendly and supportive team working to achieve common goals.

Key Responsibilities

• Action appointments from worklist.
• Action appointment requests on electronic database from clinicians and consultants.
• Change, cancel or amend appointments as required whilst following various booking rules.
• Ensuring clinics are appropriately utilized.
• Expedition of referrals.
• Manage electronic worklists.
• Add, end, and re-open referrals on electronic database.
• Escalate issues to appropriate manager/clinician.
• Meet and greet patients asking relevant screening questions.
• Receive enquiries via telephone, email, text, or face-to-face from internal and external parties.