Temple University's School of Podiatric Medicine is searching for a Medical Assistant!

Become a part of the Temple family, and you will have access to the following:

• Full medical, dental, and vision coverage
• Paid time off
• 11 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan and so much more!

PTEA Union Rate

Medical Assistant (V12) $24.04/hr

Position Summary

Reporting to the Senior Director of Health Services Operations or the Assistant Director of Healthcare Services of the School of Podiatric Medicine (TUSPM), the Medical Assistant provides patient care, clerical and facilities support for all clinical services offered at the Foot and Ankle Institute, Ambulatory Surgical Center (ASC), Leonard Abrams Center for Advanced Wound Healing, Temple Total Therapy (T3) and other health services divisions of TUSPM to ensure a safe, expeditious, and courteous patient experience and timely, accurate data recording.

Job Responsibilities/Description

Each function requires that the Personally Identifiable Information (PII) of students, donors, alumni, employees and the protected health information (PHI) of patients be safeguarded at all times from unauthorized use or dissemination as governed by the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach-Bliley Act (GLBA), the Family Educational Rights and Privacy Act (FERPA), as well as other related laws and Temple University policies.

Patient Care:

• Provide or assist patient transport throughout TUSPM's clinical facilities.
• Record patients' vital signs, including blood pressure, weight, etc.
• Assist patient care provider(s) and student doctor(s) during examination and treatment including, but not limited to retrieval and preparation of instruments, equipment, supplies, radiographic images, prescription refills and other care-related forms.
• Prepare, log and deliver specimens to appropriate laboratory lock box.
• Monitor all pharmaceuticals, including samples, and ensure that expired products are disposed of in compliance with federal, state Temple University Health System (TUHS) and TUSPM policies/procedures.
• Maintain orthotics inventory including, but not limited to review of orders, receipt of instruments, notification of recipients, distribution to patients and inventory reconciliation.
• Assist patients with transportation arrangements to/from TUSPM's clinical facilities.

Clerical Support:

• Address telephone and email inquiries from patients, faculty, staff, students and other interested parties in a professional and courteous manner.
• Schedule and record requests for laboratory tests results, physician referrals, ultrasound/radiologic evaluations, surgical procedures, hospitalizations and accurately complete associated documents as required by TUSPM policies/procedures.
• Maintain and update records in evidence of receipt of laboratory results, diagnostic testing reports and pre-surgery physical examination as required by TUSPM policies/procedures.
• Communicate with third party insurers, primary care providers and hospitals to facilitate pre-certification/pre-authorization of patient services including, but not limited to office visits, surgical procedures, radiology, durable medical equipment, supplies, home care services, outpatient testing, physical therapy and home infusion services, as required.
• Initiate requisitions for medical supplies, office supplies, services and equipment using on-line and/or manual systems in accordance with Temple University and TUSPM policies.
• Verify receipt of purchases, as required.
• Appointment scheduling; duties include but are not limited to:
  • Monitor dedicated patient appointment phone lines.
  • Return patient appointment calls left by voicemail promptly as required by TUSPM policy, but not more than one (1) business day following date of voice message.
  • Collect information from the patients, including chief complaint, demographic and insurance information.
  • Schedule appointments with appropriate providers and/or care modules based on information gathered from patient.
  • Provide information to patient as requested, including directions, co-pay/co-insurance requirements, parking rates, etc.
• Patient registration; duties include but are not limited to:
  • Greet patients, visitors, students and co-workers with a professional, cordial demeanor at all times.
  • Scan, verify and enter demographic data into the practice management and/or electronic health record system(s) prior to the provision of care.
  • Verify patients' third party insurance member number(s) and eligibility prior to the provision of care.
  • Collect patients' co-payments, co-insurance and applicable deductibles prior to the provision of care.
  • Establish new walk-in patients in the practice management and/or electronic health records (EHR) system(s), as required.
  • Reconcile appointment schedules and sign-in sheets to ensure the proper recording of patient no shows and cancellations as required by TUSPM policies/procedures on not less than a daily basis.
  • Prepare and distribute patient schedules for the next business day.
• Patient checkout; duties include but are not limited to:
  • Collect payments for additional products and services provided that have not been collected prior to the provision of care.
  • Process patient encounter forms.
  • Distribute receipts to patients at discharge.
  • Arrange with patients for follow-up/rescheduled appointment(s) and enter appointments into the practice management system.
  • Reconcile payments to cash receipts as required by TUSPM policies/procedures on not less than a daily basis.
• Patient records management; duties include but are not limited to:
  • Retrieve physical patient records for documentation of care provided, clinical review and audit in an accurate and timely manner, as required.
  • Sort, collate and insert documents into physical patient records in compliance with TUSPM policies/procedures, as required.
  • Scan documents for addition to EHR system in compliance with TUSPM policies/procedures, in a manner that ensures accurate match between document(s) and patient record.
  • Ensure the destruction of physical records in compliance with federal, state, TUHS and TUSPM policies/procedures.