TEKsystems
Medical Billing Business Office Associate
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Description
Ensure full reimbursement is received by the client for clinical services rendered including professional, long-term/home care and hospital care, by effectively and accurately managing a receivable. Resolve edits to ensure accurate claims are sent to primary and secondary insurances. Research and resolve denials and payer requests for information promptly and accurately in order to secure payment. Work as part of a dynamic team continually looking for ways to improve a complex business process.
Key Responsibilities
- Review and accurately process claim edits in a system work queue.
- Accurately handle claim adjustments and coverage changes as needed.
- Review and process claim denials according to established processes.
- Research and resolve denial issues via the payer website, coverage policies and/or phone calls to the payer.
- Submit corrected claims and appeals.
- Process account adjustments and refunds as needed according to department policy and procedure.
- Document actions appropriately and follow-up with payers to ensure they take actions promised.
- Follow-up on claims with no responses.
- Manage large workload using tracking tools to ensure we don’t fail to follow-up before a payer’s deadline.
- Participate in team meetings which review new procedures, new denial types and system updates.
- Report problems and patterns to the supervisor to help keep policies and procedures up to date with new clinical programs and payer policy changes.
- Acquire and maintain knowledge of system terminology, claim/denial/coverage concepts and terms, and relevant HIPAA privacy rules and other regulations.
- Expertly use insurance websites to explore denial issues and resolve them using the tools in Epic, including accessing clinical documentation and authorization details.
- Respond to patient complaints by researching coverage and claim processing to ensure the patient responsibility is accurate.
- Contact insurance as needed. Coordinate resolution with Customer Service staff.
Desired Attributes
- Education/Training: At least one year experience in a Medical Office environment preferred
- Basic knowledge of medical billing, cording, collection processes, insurance policies and governmental regulation provision preferred
- Knowledge of UBO4 billing form and 1500F05 specific payer requirements preferred
- Excellent problem solving, organizational and oral and written communication skills required
- Successful completion of annual age and job specific competencies and skill verification tools required
- Proficiency in a variety of computer applications and spreadsheet applications and common office equipment
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Top Skills Details
- Microsoft Office
- Epic (preferred)
- EMRs
- CRMs
- Claims follow up
Experience Level
- Entry Level
Job Type & Location
This is a Contract to Hire position based out of Rochester, NY.
Pay and Benefits
The pay range for this position is $18.50 - $18.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester, NY.
Application Deadline
This position is anticipated to close on Jul 24, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI)
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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