Working for Our Organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.

Chaired By Ingrid Barker And Led By Maria Kane As Chief Executive, Bristol NHS Foundation Trust Aims To Transform The Way Healthcare Is Delivered Locally With a Clear Focus On Making a Difference For What We Call Our Four Ps

• Better outcomes for our Patients
• More opportunities for our People
• Fairer more consistent care for our Population
• Best Value for Public Purse

Our Vision for Five Years from Now

• Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
• We will meet rising demand by maximising the use of our available resources.
• More care will be delivered nearer to patients, in their homes or the community.
• Digital technologies will have transformed the way we work and the way we deliver care.
• Our people will feel engaged, energised and empowered by their work.
• We will be known as a place where people enjoy working, training and building a career.
• Our volume of globally renowned research and innovation will have grown significantly.
• We will contribute to system financial balance

Detailed Job Description and Main Responsibilities

Professional Knowledge and Expertise

• Experience in providing a high-quality administration experience in a complex healthcare environment.
• Develop and maintain a broad understanding of medical education & learning and workforce functions.
• Applies knowledge of curriculum design frameworks, including GMC standards and Undergraduate curriculum, to design programmes of delivery of the appropriate content.
• Excellent knowledge of digital systems, including experience with bespoke educational training platforms such as Accent, Blackboard, TIS, and HORUS.
• Excellent knowledge of information governance and the importance of maintaining accurate and up-to-date information relating to an educational environment.
• Develop and maintain a broad understanding of Medical Education, including undergraduate and postgraduate learning and workforce functions.

Problem Solving and Decision Making

• Uses analytical skills to respond appropriately to a variety of routine and non-routine student learner & resident doctors' queries.
• Makes informed decisions based on a range of education data and survey reports such as the GMC national survey, the national student survey & NETS.
• Uses multiple digital systems, ensuring adherence to governance standards.
• Reviews administrative working practices to spot inefficiencies and recommend changes.
• Balancing competing activities to ensure effective prioritisation of work activities.

Planning and Coordination

• Demonstrates self-motivation and excellent time management, prioritising workload, meeting deadlines, and maintaining close attention to detail.
• Plans, organises, and adapts educational activities and programmes to meet learner and stakeholder needs, ensuring flexibility and responsiveness.
• Utilises digital tools and learning systems to efficiently manage schedules, assessments, reports, and communication.
• Provides operational support for medical education curriculum delivery, including timetabling, organising teaching events, and assisting colleagues and learners with enquiries.
• Manages administrative processes and continuous improvement, such as monitoring shared inboxes, responding to enquiries, attending meetings, and contributing to best practice within the work area.
• Facilitates and organises Medical Education events, including Academy Monitoring visits, ARCPs, Foundation Quality Panels, Educational Supervisor Accreditation updates and Induction for medical students and resident doctors. Ensuring that all programmes have easy-to-follow instructions and the latest information and updates.
• Supports ad hoc admin tasks as directed and supported by the line manager to meet the needs of the service.
• Supports with the formulation of agendas and minute-taking for meetings if required.

Practical and Technical Skills

• Ability to physically and safely operate tools and medical equipment required for the learning environment, when appropriate.
• Demonstrates safe use of office equipment in line with health and safety policy and procedures.
• Advanced keyboard skills

Patient Care and Support

• Indirectly contributes to patient/client care by ensuring timely delivery of training and development for colleagues involved in direct patient care.
• Provides reassurance or basic information to patients, relatives, or carers during incidental contact across the Bristol NHS Group.

Service Development and Improvement

• Escalates the need for any amendments to policies, practices, procedures for own area of responsibility for further discussion with the senior team.
• Implements simplified processes for own area of work to streamline efficiencies and improve service.
• Supports the assessment of potential risks within the medical education department by raising potential issues and risks via the management structure.

Finance and Resource Management

• Utilises equipment safely and reports any faulty or malfunctioning equipment for this to be addressed.
• Orders stationery and equipment using specialist software to ensure availability to support service and educational delivery.
• Identifies cost-improvement and sustainability opportunities.

Leadership and Team Management

• Role models professional behaviours and attitudes always.
• Demonstrates excellent customer care skills and ensures actions support equality, diversity, and inclusion for learners and service users.
• Assists in creating and maintaining a respectful and inclusive learning environment which offers a safe space for learner development.
• Ensures that correct procedures are followed in the event of an incident or accident involving patients, staff or visitors, using the correct incident reporting systems and escalation processes.
• Participates in the induction and orientation of newly appointed staff, learners, and other visitors.

Information and Data Management

• Competent user of IT systems, including Word/Excel/PowerPoint/Teams, and other MS Office packages.
• Confident with IT-based products, online systems, including bespoke medical education systems.
• Ability to respond to telephone and email enquiries for information and support, responding appropriately and escalating only when required.

Innovation and Continuous Improvement

• Contributes to both internal and external audit processes as directed through supporting data collection.
• Supports the collection of feedback from medical education student learners & resident doctors to support the evaluation of medical education and training sessions and programmes.
• Contributes