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Medical Secretary Opportunity at Medserv
Passionate about supporting healthcare professionals and improving the patient experience?
Join Medserv as a Medical Secretary and help keep patient care running smoothly.
About Medserv
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include:
- Individual and group consultants
- GP practices
- Private clinics
- Hospitals
Inspired by our values of Always innovating, Being trustworthy, Collaborating positively and Delivering results, we ensure on-going client satisfaction by combining innovative technology solutions with skilled teams.
The Opportunity
As a Medical Secretary, you will play a vital role in supporting consultant clients and ensuring patients receive the excellent experience throughout their healthcare journey.
Working closely with a dedicated Patient Administrator, you will become a trusted extension of your clients' practices, managing:
- Appointments
- Patient enquiries
- Clinic schedules
- Day-to-day operations
No two days are the same, making this an ideal role for someone who enjoys variety, responsibility, and making a real difference.
Responsibilities
- Managing a high volume of incoming calls from:
- Patients
- Consultants
- Hospital staff
- Secretaries
- Scheduling and coordinating consultant clinics
- Processing medical dictation and correspondence
- Managing patient and client enquiries efficiently and professionally
- Taking payments and supporting billing-related enquiries
- Uploading and maintaining accurate patient information within our Practice Management system
- Handling internal and external email communications
- Building strong relationships with consultants and ensuring exceptional client service
- Participating in weekly team meetings and continuous improvement initiatives
- Supporting onboarding and training of new team members when required
- Assisting with additional projects and administrative tasks as the business grows
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Requirements
This role offers an excellent opportunity for someone looking to establish a career in healthcare administration. Previous Medical Secretary experience is not essential, as training and support will be provided.
Essential Requirements
You should be able to demonstrate experience in one of the following:
- Administrative
- Coordination
- Customer service or office-based roles
Key skills and abilities include:
- Strong organisational skills, including task, priority, deadline, records, or appointment management
- Strong attention to detail, including:
- Accurate data entry
- Document handling
- Record keeping
- Written communication
- Strong written and verbal communication skills
- Professional communication with:
- Customers, clients, patients
- Colleagues, managers, suppliers, or other stakeholders
- Experience with:
- Handling telephone calls
- Emails, inboxes, customer enquiries
- Strong customer service skills:
- Ability to remain professional, helpful, and calm
- Proficiency with:
- Microsoft Office applications, particularly:
- Outlook, Word, and Excel
- Microsoft Office applications, particularly:
- Ability to manage:
- Multiple tasks and priorities in a busy or fast-paced environment
- Competency in:
- Working independently and as part of a team
- Ability to handle confidential or sensitive information appropriately
Desirable Requirements
It would be advantageous for you to have experience in:
- Medical Secretary
- Healthcare Administrator
- Patient Administrator
- Clinic Coordinator
- Receptionist
Any of the following would be preferred experience:
- Student-specific cases or settings
- Healthcare, medical, hospital, clinic, GP practice, private healthcare environments
- Managing:
- Diaries, clinic schedules, appointments, bookings, rotas
- Scheduling systems
- Utilizing:
- Practice management systems
- Patient administration systems
- CRM systems, booking systems
- Processing payments, invoices, billing enquiries, or financial administration
- Supporting:
- Onboarding, training, mentoring, or buddying of colleagues
- Knowledge of:
- Private healthcare pathways
- Patient journeys
- Clinic administration or consultant support processes
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Benefits
We believe our people are our greatest asset and are committed to creating a supportive, rewarding, and engaging workspace where you love where you work. Our benefits include:
- 🍎 Free breakfast, snacks, and drinks together with comfortable on-site facilities
- 🎉 Regular Team Socials, Sporting Events & Company Activities
- 🎓 Professional development & career growth opportunities
- 👶 Enhanced Maternity & Paternity Benefits (Terms and Conditions Apply)
- 🧠 Dedicated Employee Assistance Programme (EAP)
- 💷 Pension contribution
Upon completion of a successful probation period:
- 🏥 Private Medical Insurance
- ❤️ Life Assurance
- 🏋 Gym Membership
- 🌴 Holiday Plus Scheme – Purchase additional annual leave
- 🚲 Access to everyday discounts and Cycle to Work Scheme
- 🌍 Workcation – work abroad for two weeks
- 🏡 Hybrid / Flexible Working
Ready to Join Us?
Whether you are an experienced administrator or looking to take the next step in your career, this is a fantastic opportunity to:
- Join a growing organisation
- Have your contribution recognised
- See your development supported
If you are organised, motivated, enjoy helping people, and are seeking a role that offers:
- Variety
- Responsibility
- Genuine career development opportunities,
we’d love to hear from you.
Eligibility
Applicants must have the right to work in the UK, as we are unable to provide sponsorship now or in the future.
Please read our Candidate Privacy Notice before applying. This outlines how we use your data, including AI-assisted shortlisting. Rest assured, final recruitment decisions are not made solely by AI.
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