Mayo Clinic Healthcare London
Medical Secretary - Bank
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Medical Secretary - Bank
Medical Secretary – Part-Time at Mayo Clinic International
Why Work at Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other healthcare provider according to U.S. News & World Report. Our commitment to patient care extends to our employees, offering:
- Career advancement opportunities in a dynamic and supportive environment
- Innovation and belonging through professional growth initiatives
- Essential resources to support your success at every stage
Key Responsibilities
Secretarial Support
- Provide full secretarial support to practices as requested by the Practice Manager, including:
- Letter production
- Reports and clinical documentation
- Maintaining strict confidentiality
- Professionally manage correspondence and telephone contacts, ensuring prompt and accurate responses
- Handle administrative tasks with attention to detail and discretion
Appointment Management
- Independently create appointments in the electronic medical record system, ensuring accuracy and completeness
- Receive new patient referrals and schedule timely appointments, coordinating with internal departments as needed
- Advise patients on co-payments, referral authorisations, and pre-service deposits to secure funding for visits
Patient Coordination
- Register new patients and update existing patient records, maintaining precision and attention to detail
- Coordinate patient visits, responding to needs and arranging internal and external care connections
- Obtain investigations and test results using Mayo’s data systems and escalate abnormal or urgent results to consultants promptly
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Interdepartmental & External Liaison
- Engage professionally with:
- Healthcare professionals
- Referring providers
- Allied health staff
- Patients
- Foster effective relationships with internal and external teams, including volunteers and visitors
- Ensure all interactions reflect dignity, respect, and courtesy
Documentation and Record Management
- Coordinate external medical records, imaging, and lab results, ensuring complete provider access
- Maintain accurate patient documentation, including clinic notes before outpatient visits
- Ensure timely follow-up documentation (e.g., progress notes) for referring agencies
Policy Compliance and System Navigation
- apply Mayo Clinic policies on scheduling criteria and medical need
- Navigate complex systems to efficiently manage scheduling and service inquiries
Qualifications
Minimum Requirements
- General Certificate of Secondary Education (GCSEs)
- Previous medical secretarial experience (minimum 3 years, preferably in the private sector)
Preferred Qualifications and Skills
- Completion of a Medical Terminology course
- Strong customer service orientation
- Excellent written and verbal communication
- Troubleshooting and problem-solving ability, balancing competing demands independently
- Experience handling difficult or emotional situations with professionalism, empathy, and calmness
- High attention to detail, including typing accuracy and proofreading
- Proficiency in:
- Microsoft Word, Outlook
- CRM systems
- Basic knowledge of insurance terminology
- Experience across multiple medical specialties
- Fluent English
- Ability to work in the UK legally
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Tenure
- Non-exempt role (typically requires non-hourly pay or salary agreement under employment law)
Compensation and Schedule
- Compensation will consider education, experience, tenure, and internal equity factors when offering roles
- Benefits eligible? No
- Schedule: Part-time, with hours varying based on demand
- Required availability: 8:00 AM – 9:00 PM, including occasional Saturdays
- International Assignment Potential: Yes
Career and Culture
Mayo Clinic International is dedicated to exceeding boundaries in global healthcare through collaboration, innovation, and patient-centred transformations. Each Mayo campus offers unique opportunities to contribute across Cure, Connect, and Transform initiatives.
Equal Opportunity Clause
Mayo Clinic responds to diversity as a strength and values equity. We do not discriminate on the basis of:
- Age
- Color
- Sex/Gender Identity
- Disability
- National origin
- Race
- Religion
- Veteran status given equal consideration to all applications.
Contact Information
Melissa Benning (Recruiter, Mayo Clinic International)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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