Royal United Hospitals Bath NHS Foundation Trust
Medical Secretary - General Surgery
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Job Overview
Are you confident using Microsoft Outlook, Excel and Word? Do you have strong typing skills and a keen eye for detail? If you're a good communicator with a willingness to learn, this could be the perfect opportunity for you.
We’re looking for two proactive and highly organised individuals to join our welcoming team in the General Surgery Department and the Emergency Surgical Ambulatory Care (ESAC) team. In this role, you’ll work closely with an experienced Medical Secretary team, providing vital administrative support in a fast-paced and dynamic environment. This is a great opportunity for someone who enjoys variety, teamwork, and making a real difference in the smooth running of our services.
You’ll be liaising with a wide range of people – from medical consultants and laboratory staff to patients and GPs – so excellent communication skills are essential.
You don’t need NHS experience – just the ability to adapt quickly in a fast-paced environment and a commitment to high standards. We offer flexibility in working arrangements and a chance to be part of a team that truly makes a difference.
If you're detail-oriented, confident using Microsoft Office, have strong typing skills, are eager to learn and ready to make a difference, we’d love to hear from you.
Main duties of the job
- Provide a complete and comprehensive medical administrative service including Referral to Treatment (RTT), patient correspondence and editing and formatting letters.
- Working as part of a multidisciplinary team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care.
- To book ESAC clinic appointments as detailed by the Nurse Practitioners and upload any documents as necessary.
- To be a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.
- To deal with incoming correspondence via email from patients, GPs and other departments, using initiative as appropriate to expedite issues and administer patient appointments when necessary.
- Ensure that correspondence from clinicians is typed, edited and sent promptly and accurately, and keep track of diagnostic reports to ensure that patients receive their results in a timely manner.
- To assist in the fast track treatment for patients with cancer and to ensure referrals to other healthcare professionals are forwarded promptly.
- To ensure patient data and records are up to date and accurate, including: checking patient outcomes are recorded correctly, administration of the RTT pathway, appointments and surgical procedures are requested, uploading clinical information as directed and facilitating transfer of care.
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Working for our organisation
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
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Detailed Job Description And Main Responsibilities
Please see the job description attached to this vacancy for a more detailed overview of the role and person specification.
Person specification
Knowledge and Experience
Essential criteria
- Office/Admin experience
Desirable criteria
- Awareness of healthcare practices
Specific Skills
Essential criteria
- Computer Literacy
- Typing ability/attention to detail
Desirable criteria
- Teamwork
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
Further details / informal visits contact
- Name: Georgina Harvey
- Job title: Performance and Operations Manager
- Email address: georgina.harvey1@nhs.net
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