Job Description

About the Role

To provide a high-quality secretarial and administrative service to the Psychiatry Team in Community Services, Bolton. The Medical Support Secretary will undertake general office duties, including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers/relatives and other health and social care professionals.

Key Responsibilities

• Undertake audio/copy typing/administrative duties, including minute taking as required, clinical letters, reports, discharge correspondence, and data inputting.
• Liaise with outside agencies, including Social Services, Coroner’s Office, other hospitals, other GMMH services, medical services, GP services, clients, and their relatives using knowledge and judgement of any given situation.
• Liaise with multi-disciplinary team members as required.
• Track all service users from referral to discharge ensuring all appointments and correspondence are within local and national targets.
• Communicate appropriately with patients/relatives/carers in potentially distressing situations.
• Ensure demographic details are correct and amend where necessary.
• Ensure any actions from correspondence/dictation is carried out appropriately.
• Receive and distribute mail on a daily basis as required, using judgement and experience to ensure test results and key information is brought to the attention of the appropriate medical staff.
• Plan and organise appointments in both the clinical diary systems and outlook diary systems and arrange travel/accommodation when required.
• Ability to prioritise workload according to the agreed pattern of working.
• Facilitate and manage, including minuting and dissemination of minutes, for any meetings requested relevant to your role or during time of cover for colleagues' absence.