Holiday Inn Hotel London-Shepperton
Meeting and Events Sales Office Manager
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Company Description
Holiday Inn Hotel London-Shepperton is a well-established hotel located on Felix Lane in Shepperton, United Kingdom. The property serves a diverse range of guests, including business travellers, event attendees, and leisure visitors. As part of the globally recognized Holiday Inn brand, the hotel focuses on comfortable accommodation, friendly service, and reliable facilities. Team members work in a professional hospitality environment that values guest satisfaction, operational efficiency, and collaborative work. The hotel offers opportunities to contribute to high-quality meetings and events while building a career within a respected international brand.
Role Description
Not everyone can build almost instant, strong, and trusting relationships, keeping every situation calm while navigating the constant changes and challenges that come with event planning. But if you can, you may be exactly who we are looking for.
Your role as a Meetings Events Sales Office Manager will see you:
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- Client Sales Focused: Handle enquiries, conduct show rounds, convert leads to bookings, build client relationships, meet sales targets, and see every challenge through to a successful outcome.
- Event Planning Logistics: Create detailed event plans, function sheets, timetables, menus, and client needs bespoke for every meeting or event.
- Coordination: Liaise with internal teams who will trust you to utilise initiatives and support each other in delivering outstanding events for our clients who want to come back over and over again.
- On-Site Support: Meet your clients when they are in house, troubleshoot issues, and maintain high service standards as a team.
- Administration: Manage event database (OPERA), post charges for your events, process invoices, handle payments, and update records.
- Reporting: Prepare reports as requested, track budgets, and analyse performance to ensure we reach our targets across the ME segments.
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Essential Skills
- Organisation Time Management: Juggling multiple tasks and deadlines.
- Communication: Written and verbal skills for clients and teams.
- Customer Service: Problem-solving, professionalism, and a guest-focused approach.
- Attention to Detail: Ensuring all event elements are perfect.
- Sales Acumen: Driving revenue and business growth.
- Software Proficiency: Familiarity with event management systems OPERA, Outlook, and Microsoft Office.
- Minimum 4 years meeting and events sales office experience.
Benefits
- Family and Friends discounts across IHG Hotels
- Complimentary Leisure Club / Gym membership
- International travel at employee rates across our brand family—globally, not just in the UK
- Free on-site parking
- Bonus incentives for achieving budgets
- Clear progression opportunities across the UK and internationally
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