AccorHotel
Meetings and Events Operations Manager
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Meetings and Events Operations Manager
Meetings and Events Operations Manager Fairmont Cheshire, The Mere
Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage.
Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring:
- World-class spa experiences
- Exceptional dining
- Outstanding leisure facilities
Whether for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering 5-star luxury hospitality.
About the Role
The Meetings and Events Operations Manager oversees all banquet, event, and conference operations, ensuring:
- Exceptional service
- Adherence to brand standards
- Strong departmental performance
Working closely with the Sales, Culinary, Food & Beverage, and Maintenance teams, this position is responsible for seamless planning, coordination, and delivery of memorable events.
The role also involves:
- Leading and developing the banqueting team
- Driving service excellence
- Ensuring operational efficiency and continuous improvement
- Financial oversight, inventory control, and resource management to maximise revenue and guest satisfaction.
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Key Responsibilities
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Operational Leadership
- Lead all Banqueting food and beverage operations, ensuring flawless service and alignment with Fairmont standards.
- Develop and maintain departmental SOPs for consistency, efficiency, and exceptional guest experiences.
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Staff Management
- Oversee daily operations with a strong floor presence, supporting colleagues and engaging with guests.
- Create effective staffing schedules balancing business needs, colleague well-being, and financial targets.
- Recruit, train, and develop a talented Banqueting team, fostering a culture of excellence and continuous growth.
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Financial & Strategic Oversight
- Manage stock, costs, and revenue performance to achieve departmental financial objectives.
- Review products, services, and guest feedback to drive continuous improvement and innovation.
- Monitor industry trends and competitor activity to inform departmental strategy.
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Compliance & Quality Assurance
- Support forecasting, payroll planning, and financial reporting in line with hotel standards.
- Ensure full compliance with health, safety, hygiene, and statutory requirements (e.g., risk assessments and fire procedures).
- Maintain a safe, immaculate, and well-presented environment across all Banqueting areas.
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Cultural Leadership
- Lead by example, nurturing team spirit and upholding Fairmont values in all interactions.
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Requirements
-
Experience
- Proven experience in a Managerial role, ideally within a luxury or high-volume environment.
- Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results.
- Experience in all aspects of restaurant and banquet service.
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Education
- Qualification in Hospitality Management/Food & Beverage (preferred).
- Additional certification(s) in Food & Beverage (advantageous).
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Language Skills
- Excellent reading, writing, and oral proficiency in English.
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Flexibility
- Willingness to multi-skill and perform different tasks as needed to support guests and colleagues.
Why Join Us?
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Discounts & Perks
- Fairmont Cheshire, The Mere, Spa and Golf discounts.
- Friends and family rates at Fairmont, Raffles, and Accor Hotels.
- 20% off food and beverage in on-site restaurants.
- Access to the colleague restaurant.
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Growth & Development
- Training and development opportunities to support career progression.
- Competitive salary and benefits, including a pension.
- 28 days holiday + public holidays.
- 1–5 days service award based on length of service.
- Special rates for colleagues, their friends & family, and discounts across Accor hotels worldwide.
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Culture & Team
- Be part of The Mere Team—a unique culture built on passion and excellence.
- Work with a team of extraordinary people.
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