Fairmont Hotels & Resorts
Meetings and Events Operations Manager
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Meetings and Events Operations Manager Location: On-site in Knutsford, Cheshire, North-West England
About the Role
Fairmont Cheshire, The Mere is a luxury resort nestled in the Cheshire countryside, offering guests world-class facilities, spa experiences, and dining—all within the backdrop of a championship golf course. As the Meetings and Events Operations Manager, you will lead all banquet, event, and conference operations, ensuring:
- Exceptional service aligned with Fairmont’s brand standards
- Seamless coordination with Sales, Culinary, Food & Beverage, and Maintenance teams
- Team development to drive excellence, efficiency, and guest satisfaction
- Financial oversight, including inventory control, cost management, and revenue optimisation
This role requires a proven leader with experience in luxury hospitality and a passion for delivering unforgettable guest experiences.
Key Responsibilities
Operational Leadership
- Lead all banqueting food and beverage operations, ensuring flawless execution and adherence to Fairmont standards.
- Develop and maintain Standard Operating Procedures (SOPs) to guarantee consistency, efficiency, and exceptional guest experiences.
- Oversee daily operations with a strong presence on the floor, supporting colleagues, engaging with guests, and ensuring high standards.
- Create daily staffing schedules, balancing business demands with colleague wellbeing and financial targets.
- Recruit, train, and develop the banqueting team, fostering a culture of excellence and growth.
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Financial & Strategic Management
- Manage stock, costs, and revenue performance to meet departmental financial objectives.
- Review products, services, and guest feedback continuously to drive improvements and innovations.
- Stay updated on industry trends and competitor activity to inform strategy.
- Support forecasting, payroll planning, and financial reporting in line with hotel policies.
Compliance & Safety
- Ensure full compliance with health, safety, hygiene, and statutory requirements, including risk assessments and fire procedures.
- Maintain a safe, immaculate, and well-presented environment across all banqueting areas.
Leadership & Culture
- Lead by example, upholding Fairmont values and fostering a strong team spirit.
- Prioritise flexibility and multi-skilling to adapt to evolving guest and operational needs.
Requirements
Essential
- Proven experience in a managerial role, preferably within luxury or high-volume hospitality.
- Minimum 3 years of relevant experience in banquet, event, or restaurant management, with a focus on service excellence.
- Strong ability to read, write, and communicate effectively in English.
- Experience with all aspects of restaurant and banquet service.
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Preferred
- Qualification in Hospitality Management, Food & Beverage, or a related field.
- Additional certifications in Food & Beverage (e.g., CIA, WSET, or equivalent).
- Experience in financial oversight, inventory management, or revenue enhancement.
What’s in It for You?
Fairmont Cheshire, The Mere offers a rewarding work environment with: ✅ Exclusive Discounts:
- Resort, spa, and golf discounts (Fairmont, Raffles, and Accor Hotels included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant ✅ A unique team culture and opportunities for training and development. ✅ Competitive salary + pension, 28 days paid holiday (including public holidays). ✅ Service awards (1-5 days annual) and special guest/family rates. ✅ The chance to work with an extraordinary team.
Fairmont is committed to a diverse and inclusive workforce. We believe in flexibility, multi-skilling, and continuous growth.
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