RBH
Meetings and Events Sales Office Co-ordinator
Liverpool
Posted 28 days ago
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Description
At RBH, every member of our team plays a part in delivering exceptional service to our guests, our owners, and our colleagues.
We Take Pride In Our Values And Strive To
- Act with Integrity
- Deliver Excellence
- Have the Ambition to continuously improve, and
- Show that we Care
Key Responsibilities – Meetings & Events Manager, Aloft Liverpool
Operational Excellence
- Oversee the management and audit of Event Temple ensuring all event details are accurately entered and function sheets are clear and comprehensive as well as Opera for billing elements.
- Cross assistance within reservations for blocks and transient where needed to support the office function.
- Maintain an effective filing system and Opera processes to ensure smooth operations and data integrity.
- Coordinate with the Hotel Reservations team to manage group bedroom blocks for events.
- Liaise with the Operations Manager and Head Chef to communicate event requirements and last-minute changes.
- Ensure all daily Meetings & Events revenue is accurately captured and charged.
Client Experience & Event Delivery
- Manage the full client journey from enquiry to post-event follow-up, ensuring a seamless and professional experience.
- Conduct and manage show-rounds for prospective clients.
- Ensure all customer requests and enquiries are handled efficiently and professionally.
- Carry out post-event follow-ups and aftersales calls to gather feedback and secure repeat business.
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Team Collaboration
- Engage with the operations team and sales office team to create commercial culture, ensuring high performance and proactive client engagement.
- Support the weekly operations meeting, reviewing all upcoming events with relevant departments.
- Collaborate with cross-functional teams to support operational delivery and revenue growth.
Sales & Revenue Management
- Monitor and follow up on all enquiries to maximise conversion and client satisfaction.
- Execute proactive sales to drive new business and meet revenue targets.
- Support the delivery of monthly revenue budgets and forecasts.
- Support GM and sales team with weekly forecast reports.
- Increase the share and profitability of existing accounts while securing new business across key market segments.
Marketing & Business Development
- Represent Aloft Liverpool at exhibitions and local agency visits to promote the Meetings & Events offering.
- Collaborate with the remote sales team to drive agency relationships and new business.
- Work with marketing teams to develop and execute targeted campaigns for Meetings & Events.
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Reporting & Strategy
- Analyse daily, weekly, monthly, and quarterly reports to track performance and identify opportunities.
- Stay informed on industry trends and competitor activity to maintain a competitive edge.
- Devise and deliver training strategies to engage hotel team members in identifying and converting sales leads.
- Be integral in the budget process and responsible for the delivery and execution of your department
Experience
- The employee should be a positive, proactive, outgoing, and energetic individual with a “can do” attitude.
- They must have a proven track record in converting Wedding, Conference, and Event enquiries to confirmed sales.
- A minimum of 1 year’s experience in Conference and Events or Sales Management role is required.
- A knowledge of Opera PMS and a M&E CRM is essential.
- The candidate must have strong organisational and communication skills with a pride in the attention to detail they take in their work.
- We are looking for a highly motivated person with good business acumen and an eye for an opportunity and detail.
Profit
- Execute sales strategies to drive revenue and protect profit.
- Proactively pursue all practices in-line with company environmental and energy saving initiatives.
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Skills
Organizational Skills
Communication Skills
Sales Management
Event Management
Customer Service
Attention to Detail
Team Collaboration
Revenue Management
Marketing
Business Development
Data Analysis
Client Engagement
Proactive Sales
Budgeting
Forecasting
CRM Software