Fairmont Hotels & Resorts
Meetings & Events Floor Manager
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Banqueting/Convention Supervisor – Fairmont Cheshire, The Mere
Company Description
Fairmont Chestershire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, the resort offers guests an indulgent escape featuring:
- World-class spa experiences
- Exceptional dining
- Outstanding leisure facilities
Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Location
- On-site in Knutsford, Cheshire, North-West England (not remote)
Job Title
Banqueting/Convention Supervisor
Your Purpose
The Banqueting/Convention Supervisor is responsible for the day-to-day management of the Banqueting department in the absence of the Assistant Manager or Manager. Key responsibilities include:
- Ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability
- Supporting sustainable hospitality practices
- Acting as the visual representation of the department in the absence of senior leadership
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Key Responsibilities
Management & Team Leadership
- Run the daily operations of the Banqueting department in the absence of senior managers
- Allocate daily roles to team members efficiently
- Represent the department at meetings in the absence of the Manager
- Hold pre-shift meetings before every shift (as specified)
Operational Excellence
- Ensure all opening/closing procedures are correctly followed
- Maintain cleanliness to detailed standards across all areas
- Monitor and manage operational stock levels, placing orders as required
Customer & Service Focus
- Remain guest-focused and ensure the entire team maintains this priority
- Take and execute guest orders with precision
- Handle issues/complaints professionally and report them to the Banqueting Manager
- Upsell opportunities daily and boost team sales efforts
Financial & Business Accountability
- Be accountable for all monies and financial transactions while on shift
- Stay informed about daily and upcoming business activities for both the department and resort
Menu & Operational Knowledge
- Maintain familiarity with the menus, wine list, and bar menu
- Ensure adherence to food safety, health standards, and company documentation
Qualifications & Experience
- Proven experience in a Supervisory role, ideally in a luxury or high-volume environment
- Hospitality Management/Food & Beverage qualification preferred
- Additional certifications in Food & Beverage are advantageous
- Experience in all aspects of restaurant and banquet service
- Minimum 1 year of relevant experience in a similar role with proven results
- Excellent reading, writing, and oral proficiency in English
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Additional Information
Employee Benefits
Fairmont Cheshire, The Mere offers a rewarding workplace with the following benefits:
Exclusive Discounts & Perks
- Resort, Spa, and Golf discounts
- Friends & family rates at Fairmont, Raffles, and Accor Hotels
- 20% off food and beverage in on-site restaurants
- Colleague restaurant access
Culture & Development
- Unique team culture at The Mere
- Access to training and development opportunities
Competitive Compensation & Holidays
-
Competitive salary with a benefits package including a pension scheme
-
28 days of holiday, including public holidays
-
Service award (1–5 days off) based on length of service
-
Special rates for colleagues and guests/family across Accor hotels worldwide
Work Environment
- Chances to work alongside a team of extraordinary people
Fairmont Cheshire, The Mere – where every moment is extraordinary.
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