Fairmont Hotels & Resorts
Meetings & Events Night Manager
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Fairmont Cheshire, The Mere – Meetings & Events Night Manager
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Company Description
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside alongside a championship golf course, the resort blends Fairmont’s world-renowned elegance with authentic local heritage.
Renowned for exceptional service and meticulous attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring:
- World-class spa experiences
- Exceptional dining
- Outstanding leisure facilities
No matter the occasion—whether for relaxation, celebration, or business—the resort remains dedicated to creating unforgettable moments and delivering the highest standards of 5-star luxury hospitality.
Your Purpose
The Meetings & Events Night Manager is responsible for:
- Shifting management through evenings into the early hours
- Ensuring the highest standards of service delivery
- Oversights in food quality, safety, customer satisfaction, and operational profitability
- Promoting sustainable hospitality practices
Job Description
Core Responsibilities:
- Serve as a visual presence in the Meetings and Events department.
- Oversee shift operations and allocate daily roles to team members.
- Represent the department at any relevant internal meetings.
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Operational Excellence:
- Ensure compliance with opening/closing procedures and complete all company documentation.
- Maintain high cleanliness standards across departmental areas. -Manage operational stock levels and place required orders.
- Monitor daily/upcoming business in the department and across the resort.
Guest & Team Oversight:
- Communication must be correct, clear, and professional with all colleagues.
- Foster a guest-centric culture, ensuring consistency throughout the team.
- Handle all guest requests with precision, ensuring orders are taken and executed accurately.
Sales & Financial Accountability:
- Addresses guest issues/complaints appropriately and informs the Banqueting Manager of actions taken.
- Proactively identify upsell opportunities to enhance revenue generation.
- Be accountable for financial transactions, monies, and payments during shifts.
Team & Department Leadership:
- Conduct daily pre-shift meetings to brief the team.
- Provide familiarity with menus, wine lists, and bar menus.
Qualifications
Experience & Certifications:
- Proven experience in a supervisory role, preferably in luxury or high-volume environments.
- Hospitality Management/Food & Beverage qualification is highly preferred.
- Additional certifications in Food & Beverage will be a significant advantage.
- Demonstrated experience in not only restaurant and banquet service, but also clear operational coordination.
- Minimum 1 year of relevant experience with a track record of results.
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Communication Proficiency:
- Excellent reading, writing, and oral proficiency in English.
Additional Information
Benefits & Perks:
- Exclusive Discounts:
- Use of Fairmont Cheshire, The Mere Spa, Golf, and Pool facilities at discounted rates.
- Fairmont, Raffles, and Accor hotels (friends and family rates included).
- 20% off on-site restaurants
- Special colleague restaurant access.
- Culture & Development:
- Join a unique team culture – standing out among hospitality industries.
- Access to training and professional development.
Financial Compensation:
- Competitive salary and benefits package, including access to a pension scheme.
- 28 days of paid holiday (including public holidays).
- Service awards from 1-5 days per year based on tenure.
Additional Privileges:
- Member and guest discounts for Fairmont and Accor hotels worldwide.
- Opportunity to work alongside a dynamic and extraordinary team.
Would you like to join us and be part of this extraordinary experience?
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