Tate Recruitment
Member Experience Manager
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Member Experience Manager
£37,000 + benefits London | Full-time | Permanent Contract
Are you a natural people-leader who loves creating spaces where others feel genuinely welcomed, supported and looked after?
This is a brilliant opportunity to step into a design-led, community-focused workspace environment where experience really matters.
About the Role
As Member Experience Manager, you’ll lead a front-of-house team to deliver a seamless, high-quality experience for members and guests alike. You’ll set the tone for the space—warm, professional and calm—ensuring everything runs smoothly day to day while building a strong, engaged team culture.
Responsibilities
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- Leading, motivating and developing a high-performing front-of-house team
- Overseeing daily operations across recognition, meeting rooms and shared spaces
- Acting as the main point of contact in the absence of the General Manager
- Managing stock levels, amenities and supplier relationships
- Supporting recruitment, onboarding and ongoing team development
- Handling member feedback with care, confidence and thoughtful resolution
Why This Role?
This role is a great fit for someone looking to transition from a fast-paced, customer-facing environment (such as hospitality, retail, coworking or similar) into a more structured, office-based setting—not losing the people-first element.
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You’ll benefit from:
- Monday–Friday working hours (no evenings or weekends)
- A beautifully designed workspace with a strong focus on wellbeing
- A collaborative, inclusive culture that values initiative and ideas
- A leadership role with real autonomy and day-to-day variety
Requirements
- Experience managing or supervising a customer-facing team
- A background in hospitality, retail, coworking or a service-led environment
- Strong communication skills and a calm, organised approach
- A proactive, solutions-focused mindset
- A genuine passion for creating positive experiences for others
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