The Little Gym of Silver Spring
Member Experience Team Member
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Benefits
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
Life’s too short to not work someplace awesome! The Member Experience Team Member will manage our busy lobby operations during peak weekend business hours and provide our members with outstanding communication and support. This individual will become one of the “faces and voices” of The Little Gym on the weekends.
Key Responsibilities Include
- Develop a thorough understanding of The Little Gym philosophy and programs
- Open the door for every guest, greet them by name, and check them in for class
- Give lobby announcements to parents, updating them on class themes, key milestones, and gym updates
- Conduct daily sales calls, texts, and emails as well as respond to incoming inquiries and requests
- Greet Introductory, first-time guests and provide a world-class intro experience
- Communicate the amazing benefits of The Little Gym Program and curriculum to members and potential future members
- Create “Wow” moments for our members and build long-lasting relationships
- Utilize the TLG proprietary systems in accordance with processes and procedures
- Ensure all accounts are up to date with payments
- Assist coaches with class management as needed
- Additional responsibilities as needed
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You’d fit in here if…
- You have experience in a customer service role
- You are outgoing and love to build relationships
- You have great communication skills, both verbal and written
- You have no problem giving announcements to a lobby full of guests
- You have superior organizational skills and are extremely detail oriented
- You are Computer Savvy and can learn new systems quickly
- You can multi-task in an EXTREMELY busy environment
- You are not afraid to pick up the phone, build relationships, and sell our amazing program
- You love working within a team
- You are a kid magnet and love giving high 5’s
- You are flexible and able to quickly adapt in a changing environment
Schedule
This position is Saturday and Sundays from 7:30am-2:00pm
Additional shifts may be available for the right fit overtime
You may think we’re awesome because…
- Kids walk out of our classes more confident than when they walked in every single day.
- We take our fun pretty seriously but also take the role we play in our community and with each child we meet seriously. The relationships you’ll build here will last a lifetime.
- We have an amazing team, that we value tremendously! We like to work-hard and play-hard.
Compensation
$17.00 - $23.00 per hour
When you work somewhere this fun, it doesn’t even feel like a job.
Want to wake up excited to go to work every morning, confident that you’re making a difference while having a blast? You’ve come to the right place. The Little Gym is the world’s premier enrichment and physical development center for children ages 4 months through 12 years. Programs offer children a Springboard to Life’s Adventures by using movement-based learning and imaginative play to help build the confidence and skills needed at each stage of childhood.
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For over 40 years, our trained instructors have nurtured happy, confident kids through parent/child classes, gymnastics, dance, and sports prep, plus enjoyable extras like camps, Parentsʼ Survival Nights, and Awesome Birthday Bash parties. As a part of The Little Gym team, you will be part of a family dedicated to the growth and development of children all over the globe. We are looking for fun, outgoing, talented individuals who are looking to make a difference in their community. If this sounds like you, check out our open positions!
All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to The Little Gym Franchising Corporate.
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