giffgaff | Certified B Corp
Member In-Life Manager @ giffgaff
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Summary
Location
Uxbridge
Job Type
Full Time
Ref
74588
This role sits at the heart of how giffgaff grows value from its existing member base. As Member In-Life Manager, you’ll be responsible for shaping and delivering strategies that deepen engagement, increase product adoption, and unlock more value from each customer relationship. You’ll focus on identifying the right moments to connect with members and presenting relevant, timely offers that enhance their experience while driving commercial performance.
Day to day, you’ll work hands-on with customer data to uncover behavioural patterns, propensities and triggers that signal opportunity. You’ll translate these insights into targeted, automated campaigns and journeys, partnering closely with CRM, data science, UX and commercial teams. Whether it’s driving migrations from PAYG to PAYM, increasing broadband penetration, or building cross-sell journeys, you’ll take a test and learn approach, continuously optimising performance to balance customer value with commercial return.
Who we are
Do you want to join a connectivity provider that's up to good? At giffgaff, we do things differently. We call out the bad and find a better way. We're laser-focused on flexibility, value and mutual good. And we're proud to be a certified B Corp. This means we've joined a network of more than 2,000 UK companies who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.
You'll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.
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Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. We're always looking to acquire new members, and to do that we need the best people in our team.
In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits that are all about making your work life a winner. Take a look at our culture and benefits - you might just be surprised.
Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn't for you, most of our roles can be hybrid or remote, or anywhere in between.
The must haves
In order to be considered, you must have the following experience;
- Proven experience in commercial growth, CVM or cross-sell environments
- Strong background using data and insights to drive customer value and decision making
- Experience designing and delivering targeted customer migration or upsell strategies
- Demonstrated ability to develop and optimise commercially viable campaigns
- Experience working within Telco, Financial Services or similar customer-centric industries
The other stuff we are looking fo
We'd also love you to bring;
- Ability to work closely with data science teams to develop predictive models
- Strong analytical mindset with a curiosity for uncovering customer behaviours
- Experience across PAYG, PAYM or Broadband products
- Confidence collaborating across CRM, UX, brand and commercial teams
- An agile approach with a test-and-learn mindset
What's in it for you
Our goal is to celebrate our people and their lives. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
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Working at giffgaff means you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application, the next steps of the process, if successful, are likely to include an initial recruiter conversation, followed by interviews with the hiring team and a task or case study.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information, if needed.
Thanks for your patience and for showing an interest in joining the giffgaff family.
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