WXO - World Experience Organization
Member Success and Operations Executive
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Member Success & Operations Executive
About WXO
WXO is a fast-growing startup with members in more than 50 countries. We help leaders in the Experience Economy connect, learn and build better businesses.
We are a small, ambitious team focused on delivering value for members, improving how we work and building a financially sustainable company.
The Role
We are looking for a smart, proactive and highly organised graduate to become a key part of WXO’s operations.
You will work closely with our CEO, Growth Marketing Lead, Head of Content and external partners. This is a broad startup role for someone who enjoys solving problems, learning quickly and taking ownership.
One day you might analyse member engagement; the next, improve a process, resolve a customer issue, publish content, support an event or research a new opportunity.
What You’ll Do
Operations
- Run core daily and weekly processes
- Improve customer journeys and internal systems
- Manage databases, digital assets and content uploads
- Research new tools, partners and opportunities
- Solve a wide range of business challenges
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Member Success
- Act as a first point of contact for members
- Answer questions and resolve issues quickly
- Build strong relationships and understand member needs
- Improve onboarding, engagement, retention and renewal
- Combine thoughtful automation with personal support
Marketing, Content & Events
- Publish website and LinkedIn content
- Support social media and member communications
- Analyse performance and identify improvements
- Help deliver WXO Campfires, London Experience Week 2026 and other events
What We’re Looking For
You may be a recent graduate or early in your career. A degree from a top university is preferred but not essential.
You are likely to be:
- Highly organised and detail-oriented
- Curious, analytical and quick to learn
- A strong written communicator
- Comfortable speaking with customers
- Resourceful and proactive
- Able to move between strategic, creative and operational work
- Motivated by ownership and measurable results
- Comfortable working in an early-stage company where priorities evolve
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You will enjoy figuring things out, especially when there is no existing playbook.
What Success Looks Like
You will:
- Become a trusted point of contact for members
- Take ownership of important projects
- Keep work moving through clear communication
- Make our operations simpler and more effective
- Improve member engagement, satisfaction and retention
- Contribute directly to WXO’s growth
Working at WXO
We work normal office hours with flexibility around when you work. You will also attend selected online and in-person events, including:
- WXO Campfires on Wednesdays, 5:45–7:15pm UK time
- Occasional evening events
How to Apply
Applications close on 20 July, although we may close the role earlier if we find the right candidate.
Email hello@worldxo.org with:
- Your CV
- Evidence that you are a sharp problem-solver
- An example of how you learn quickly
- An example of perseverance towards a long-term goal
Use the exact subject line: Yellow Berries Yell Better
Applications without this subject line will not be considered.
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