Serco Plc
Membership Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Membership Advisor
Location: Swan Pool and Leisure Centre MK18 1AE
Salary: £10,603 - 13,500 per annum plus commission
Schedule: 16 hours per week working Wednesdays and Saturdays
Ready to impact a better future?
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer-focused team - and right now we are looking to recruit for Membership Advisor to join our team.
At Leisure Solutions Community Trust we’re committed to providing a safe, warm, clean, and friendly environment for our local community — and our Membership Advisors play a key role in making that happen. As a Membership Advisor, you’ll be at the heart of our sales and customer experience, helping people take the first step towards a healthier, more active lifestyle.
This is a varied and energetic role where your enthusiasm, people skills, and results-driven mindset will help grow membership, strengthen retention, and build positive relationships within the local community.
What you’ll do as a Membership Advisor
You’ll be entrusted to:
- Deliver excellent customer service, ensuring all enquiries are handled correctly and promptly.
- Complete engaging tours of the facility with the aim of converting enquiries into memberships.
- Achieve monthly sales and retention targets through proactive sales activity.
- Work closely with the gym team to support annual renewals and member retention.
- Collaborate with marketing teams to support and deliver monthly campaigns.
- Generate new leads through outreach activity, events, and local partnerships.
- Attend events and community activities to promote the centre and generate interest.
- Maintain accurate records and manage the membership database in line with company procedures.
- Identify local opportunities and industry trends that support income growth.
- Carry out additional duties within the centre as directed by your line manager.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Does this sound like you?
You’ll be a great fit for this role if you have:
- Experience or knowledge within a sales or customer-focused environment.
- Excellent customer care and communication skills.
- Confidence communicating clearly and building rapport with a wide range of people.
- Good numeracy skills, with the ability to understand and work towards KPIs and sales targets.
- Strong time management and organisational skills.
- A self-motivated, proactive, and positive approach to work.
- Confidence managing objections and resolving conflict professionally.
- High standards of personal presentation.
- A flexible attitude and willingness to support the wider team.
Vetting and checks:
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
Discover all you need to keep growing
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We’re one of the top 1% of international employers, so you can have confidence you’ll be joining a supportive organisation that values honesty, integrity, and a can-do attitude. We’ll give you the training, encouragement, and opportunities you need to grow your skills, achieve your goals, and build a rewarding career in leisure services.
What we offer
https://www.moreleisure.com/employee-benefits/
- Holidays: 21 days plus bank holidays (pro rota)
- Pension: Up to 6% contributory pension scheme
- Training and development: Sales training, product knowledge, and ongoing development opportunities
- Health and wellbeing: Employee Assistance Programme and wellbeing support
- Discounts: Discounts on leisure services and across a wide range of retailers
- Employee networks: Inclusive networks supporting collaboration, belonging, and development
Let’s impact a better future, together. Apply today.
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements, or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Google Chrome is the preferred browser to access Serco careers website
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills