Membership Bespoke
Membership Executive
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Membership Executive
Junior Membership Executive (Temporary 6–8 Week Contract)
Location: Hybrid Working Pay Rate: £14.00 per hour Contract: Temporary (6–8 Weeks) Hours: Full-Time Start: ASAP
About the Role
Our client, a professional membership organisation, is looking for a proactive and customer-focused Membership Executive to join a busy membership team on a temporary basis for 6–8 weeks.
This role sits within a fast-paced, call centre-style environment and requires someone who is comfortable handling a high volume of member enquiries while providing excellent customer service. Alongside membership administration, you will support members with event-related enquiries, registrations, and administrative processes.
Key Responsibilities
- Act as the first point of contact for member enquiries via telephone and email.
- Handle a high volume of inbound and outbound calls in a professional and efficient manner.
- Respond to member and customer queries regarding events, cancellations/changes on bookings.
- Update and maintain membership and event records within the CRM system.
- Resolve enquiries and issues promptly, escalating where appropriate.
- Support member engagement and retention activities.
- Deliver excellent customer service while working to service standards and team targets.
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About You
- Previous experience within a membership, customer service, contact centre, or call centre environment.
- Strong administrative skills and excellent attention to detail.
- Experience dealing with event administration or event-related enquiries would be advantageous.
- Excellent verbal and written communication skills.
- Confident using CRM systems and Microsoft Office applications.
- Ability to prioritise workload and manage multiple tasks in a busy environment.
- A positive, flexible, and professional approach to customer service.
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What's on Offer?
- £14.00 per hour.
- Hybrid working arrangement.
- Immediate start available.
- Opportunity to gain experience within a professional membership organisation.
- Friendly and supportive team environment.
Next Steps
If you have strong customer service and administration experience and enjoy working in a fast-paced membership environment, we’d love to hear from you. Apply today with your CV for immediate consideration.
To apply for this role, please send your CV.
Membership Bespoke is acting as a recruitment partner on behalf of our client. Applications are welcomed from candidates of all backgrounds and we are committed to promoting equality, diversity, and inclusion throughout the recruitment process.
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