Membership Experience Executive

Salary £30,000

Full time, permanent, hybrid working with approx. 2-3 days in the office

This role is responsible for delivering a consistently high standard of customer service to members, prospective members, and event attendees, ensuring a positive and seamless experience at every interaction. It supports membership acquisition, engagement, and retention initiatives, contributing to the growth of our membership through proactive outreach and exceptional service delivery. The role also champions community-building across both digital and in-person channels, fostering meaningful connections between members and with the organisation.

Responsibilities

• Act as a first point of contact for all membership enquiries from members and non-members
• Contribute to campaigns to enhance member engagement, retention, and insight gathering, and support acquisition marketing initiatives
• Serve as a key liaison for membership-related queries at events, providing on-site support and promoting benefits of membership to attendees
• Work closely with the Education and Commercial Services teams to maximise member value from events and to promote community participation
• Assist members with profile set up, login, access, and navigation queries
• Carry out routine data cleansing and validation tasks as set by the Membership Experience Lead