CPDme Portfolio Building Made Easy
Membership Lead
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About Us
CPDme is a fast-growing digital platform that helps professionals across health, social care, education, emergency services, business and more record, evidence, and reflect on their Continuing Professional Development (CPD). We support learning through our CPDme platform, CPDteams, and CPDassist AI, accessible anytime across desktop and mobile.
Independent from regulators and employers, we focus on making CPD simple, accessible, and engaging. Our team brings experience from the NHS, government, private, education, and voluntary sectors, united by a mission to empower professional growth through better learning tools.
Role Overview
We are looking for a Membership Lead to take ownership of the full member journey across CPDme, from the first demo through to long term retention. This role sits at the heart of how we look after our people: Basic members, Premium members, and our corporate individuals and teams.
You will be the friendly, knowledgeable face and voice of CPDme. You will onboard new members, help Basic members see the value in upgrading to Premium, run demos for corporate teams and admin users, and make sure every member feels supported year after year.
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What You’ll Be Doing
- Leading membership onboarding for new individual members, corporate teams and admin users
- Delivering clear, engaging demos of the CPDme platform and its full functionality
- Running screenshare sessions to walk members through setup and troubleshoot issues
- Converting Basic members to Premium by showing them the value it adds
- Proactively checking in with returning Premium members to support retention
- Providing daily customer care across Intercom and all other communication channels
- Troubleshooting member queries and technical issues, escalating where needed
- Gathering and logging feedback from members and webinars, sharing insights with the team
- Reporting on membership growth, conversion rates and retention trends
- Keeping the team informed on new features so members get accurate guidance
- Supporting social media activity relating to membership and customer stories
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Essential Skills & Experience
- A genuine passion for customer service, with patience and warmth for all kinds of members
- Confidence presenting and demoing software to individuals and groups
- Strong written and verbal communication across email, chat and phone
- Comfortable using tools such as Intercom, or quick to learn
- Highly organised, able to manage multiple member relationships at once
- A proactive attitude and real interest in helping people succeed
- Ability to track and report on growth, conversion and retention
Desirable Skills & Experience
- Experience in a membership, customer success or customer support role
- Knowledge of HCPC professions or CPD related services
- Experience supporting corporate or enterprise accounts
- Experience with SaaS or subscription based platforms
- Familiarity with webinar delivery and follow up
About You
You are people focused and service driven. You do not just answer questions, you build relationships that keep members coming back.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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