Royal College of Veterinary Surgeons (RCVS)
Membership Manager
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Job Purpose
To maintain the Register of Members (vets & nurses) and Register of Veterinary Practice Premises whilst ensuring continuous improvement and providing high standards of Customer services to Members.
Key Responsibilities
- Line manage and lead the Membership team. Ensure workloads are monitored and prioritised in order that service standards are continually met.
- Manage all membership and premises requests ensuring a responsive and solution led service is provided.
- In conjunction with the Finance and Customer Service Teams prepare and manage the annual renewal operations for veterinary surgeons, nurses and premises.
- Ensure the integrity of the Register by carrying out a programme of audit and quality assurance checks in addition to regular data cleanse exercises.
- Work with other departments to ensure areas of improvement and smarter working processes are continually identified and implemented.
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Additional Responsibilities:
- Take on the Risk Management Champion and Continuous Professional Development (CPD) Lead for the Registration Department.
- Act as a point of contact for the members, the Registration and Professional Conduct Departments on all Professional Conduct matters.
- Provide assistance within the Department as and when necessary.
Essential Criteria
Qualifications
Educated to at least Degree level (or equivalent) - Preferred.
Skills, Knowledge & Experience
- At least two years management experience.
- Preferred experience working in a membership organisation.
- Experience working with a busy and varied workload and the ability to make decisions and prioritise in order to meet deadlines.
- Evidence managing small sized projects.
- Exceptional customer service with a customer focused and solution led approach.
- Logical, and practical approach to issues with the ability to identify solutions and make good judgements.
- Excellent communication and interpersonal skills.
- Excellent organizational and administrative skills.
- Excellent attention to detail with strong writing and drafting skills.
- Some knowledge or experience carrying out service audits and working with and/or providing statistical data on areas of responsibility.
- Practical knowledge and understanding of working with a database and CRM system.
- IT literate: Word, Access, Excel, database management.
- Ability to work and think as part of team even when working remotely.
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Desired skills & experience
- Experience of working with sensitive data.
- Awareness of GDPR requirements and impacts on the workplace.
- Digital background, experience or interest.
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