Jobs In. Fitness
Membership Manager
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Membership Manager
About the Role
A modern luxury wellness brand, recognised by leading lifestyle and business publications, is seeking an exceptional Membership Manager to lead the member experience and become the face of the business for both existing and prospective members. Combining world-class fitness, recovery, nutrition, and community experiences within beautifully designed spaces, the brand is continuing its exciting growth journey with further international expansion underway.
This is a highly visible role responsible for:
- Delivering best-in-class hospitality
- Driving membership growth
- Cultivating a thriving member community
The Basics
- Salary: £45–50k + OTE
- Hours: Full-time (40 hours per week)
- Location: West London, 5 days on-site
- Reporting to: Senior Leadership Team
The Role
The Membership Manager will own the complete member journey, from the first enquiry through to long-term retention. The ideal candidate merges outstanding hospitality with strong commercial acumen, ensuring every member enjoys a seamless, personalised, and luxury experience while contributing to business expansion.
Membership Sales + Business Development
- Own the end-to-end membership journey:
- Initial enquiry, studio tour, conversion, onboarding, and long-term engagement.
- Deliver personalised membership consultations highlighting the brand’s unique offering and premium experience.
- Proactively manage and nurture:
- Sales enquiries
- Trial guests
- Prospective members
- Maximise conversion through:
- Referrals
- Local partnerships
- Networking
- Community outreach
- Achieve and exceed monthly targets for:
- Membership sales
- Retention
- Revenue
- Upsell opportunities where appropriate:
- Additional memberships
- Treatments
- Services
- Monitor sales performance and track:
- Conversion rates
- Member trends
- Provide regular reporting and recommendations to drive growth.
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Membership Experience + Retention
- Build genuine, long-term relationships with members.
- Develop personalised onboarding journeys for sustained engagement.
- Proactively monitor member engagement and:
- Identify retention opportunities
- Improve member satisfaction
- Create personalised retention initiatives and outreach programs to boost:
- Loyalty
- Lifetime value
- Gather member feedback to continually enhance the experience.
- Develop initiatives for:
- Referral programmes
- Ambassador programmes (to drive advocacy and sustainable growth).
Community + Partnerships
- Collaborate with the Marketing team to create an annual community events calendar.
- Organise on-brand activities that foster engagement:
- Member socials
- Wellness workshops
- Exclusive experiences
- Build key partnerships with:
- Local businesses
- Luxury brands
- Strategic collaborators (to drive new acquisition).
Marketing + Member Communication
- Work with the Marketing team to:
- Support membership acquisition campaigns
- Strengthen retention and community engagement
- Own and update the member brochure to reflect:
- Accurate membership offerings
- Evolving details
- Share insights with Marketing:
- Member feedback
- Emerging trends
- Recommendations for campaigns and content
- Assist in planning and promoting:
- Member events
- Launches
- Seasonal initiatives
- Ensure all communications align with the brand’s premium tone of voice and customer experience.
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The Person
We’re seeking someone who:
- Thrives on looking after people
- Notices small details
- Excels in fast-paced environments
- Understands true luxury is thoughtful, personalised service
The ideal candidate combines:
- Commercial drive without compromising member experience.
- Enthusiasm for shaping the culture of a luxury wellness business.
Required Experience & Skills
Ideal Background
- Proficiency in premium fitness, wellness, luxury hospitality, or lifestyle brands.
- Proven ability to achieve membership or sales targets.
Vital Attributes
- Exceptional relationship-building and communication skills.
- A naturally warm, confident, and professional presence.
- Strong commercial awareness with a customer-first mindset.
- Outstanding organisation and attention to detail.
- Ability to anticipate needs proactively.
- Experience with CRM and booking systems.
Flexibility
- Willingness to work occasional:
- Early mornings
- Evenings
- Weekends (as determined by business needs)
Success Metrics
- Growth in:
- Membership sales
- Conversion rates
- High member retention and satisfaction.
- Strong attendance and engagement at community events.
- Increased referrals and advocacy.
- Exceptional feedback from members.
- A welcoming, luxurious studio environment where every member feels recognised and valued.
This is an incredible opportunity to join a brand redefining wellness.
For this role, your recruiter is Izzy Roberts, Senior Recruiter at Jobs In. Fitness. Please apply for full consideration.
“Only applicants matching the strict criteria above will be contacted as part of the recruitment process.”
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