Brass Bands England
Membership Manager
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Reporting to the CEO, the Membership Manager will play a central role in attracting, retaining and serving Brass Bands England’s membership base, acting as a key point of contact between BBE and its members. This role is ideal for someone with a strong understanding of the needs of individuals and organisations in the sector, someone who understands the commercial value of membership, and is motivated by making sure every member interaction counts, either online or in person. We are looking for an experienced membership or relationship management professional who combines commercial awareness with genuine passion for the brass banding and community arts sector with the organisational skills to deliver across a varied and busy role.
Contract Type Fixed Term Full Time until end of March 2028, with the intention to extend, pending confirmation of funding.
Working Hours 35 hours per week
Salary £35,000 per annum
Location Based at the Brass Bands England office in Barnsley, with hybrid working available. Travel expected across the country.
Place in organisation This role reports directly to the Chief Executive Officer, and line manages Membership Services Officer(s) and Content and CRM Officer.
This role will also work closely with the Head of Fundraising, Development and Engagement and the Marketing and Communications Officer.
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Key responsibilities
Membership engagement growth and retention
- Drive expansion of BBE’s memberships, delivering initiatives and strategies that reach all groups of current and prospective members, including proactive marketing, data analysis and direct communication via phone, email and in person visits
- Maintain contact with members through meetings, member engagement groups, visits and surveys to understand member needs and how BBE can best support the sector
- Encourage maximum take up of additional services to agreed KPIs
- Monitor member satisfaction and member retention providing regular feedback reports to the CEO
- Own complaint and resolution processes
Membership value proposition, offer and benefits
- Maintain positive working relationship with third parties offering member benefits, commercial partners and relevant sector organisations
- Research and develop new member benefits and services in collaboration with the CEO
Member systems and renewals
- Oversee the operational running of the membership team, ensuring an effective and efficient member journey, including joining renewal processes
- Develop and maintain appropriate service levels, standards, response and resolution times
- Manage, maintain and optimise BBE’s CRM system, liaising with third-party developers as required
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Member insight, research and data
- Undertake and review results from member research activity to contribute to strategy planning and to manage the implementation of changes to services as agreed with the CEO
Communications
- Oversee all member communications such as welcome packs, renewal communications, members newsletter, social media and website copy - ensuring it is clear and compelling
- Lead on gathering case studies and success stories to promote and champion our members
Outreach and support
- Represent BBE at industry events including meetings, contests, festivals and tradeshows, and forge new partnerships to further BBE’s profile
- Work with the wider BBE team, and external advisors to provide relevant and up to date advice and support on a range of matters
Applications can be submitted via the Membership Manager application form. As part of this form you will need to provide a covering letter (up to 400 words) detailing your suitability for the role, and upload an anonymised CV. Candidates will be shortlisted on the basis of the person specification.
Please ensure that your suitability in reference to this criteria is addressed in your application. If you require any further information about the role please contact jobs@bbe.org.uk in the first instance.
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