British Association of Landscape Industries
Membership Officer
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Membership Officer
LOCATION: LANDSCAPE HOUSE, STONELEIGH PARK (HYBRID WORKING WILL BE CONSIDERED)
RESPONSIBLE TO: HEAD OF MEMBERSHIP
HOURS: 27 HOURS PER WEEK – PART TIME
SALARY: £13.85PH (£19,445.40 PRO RATA)
BRIEF SUMMARY OF MAIN PURPOSE OF JOB: The Membership Officer will, under the direction of the Head of Membership, be responsible for; CRM database management, increasing overall membership figures, the application process, ensuring the correct processes are adhered to, maintaining and increasing engagement with existing members.
PRINCIPAL DUTIES AND RESPONSIBILITIES: • Ensure that applications for membership are processed in line with agreed KPI’s and members welcome packs are distributed. • To proactively promote membership benefits to members and offer advice and assistance to members when required • Proactively contact members to build and maintain relationships and generate feedback in-line with BALI’s agreed membership strategy • Promote BALI membership and our members at all opportunities • Promote strong and effective communications, both internally and externally to ensure that BALI’s agreed membership strategy is delivered in a coherent manner • Liaise with the Membership Development Manager to follow up all membership leads in their absence/when required • Inform the Membership Development Manager of pending applications for membership • To control and report on the administration and resolution of the mis-use of the BALI logo • To co-ordinate and administer the membership renewal and resignation process • To co-ordinate the Vetting Officers, vetting processes and reviews • To assist organisation of membership forums if required • To assist with the marketing of regional events when and if required • Attend relevant events, exhibitions and shows as and when required, to obtain member feedback and action/disseminate effectively • Manage and maintain the membership CRM database, ensuring all member records are accurate, up to date, and compliant with data protection requirements. • Monitor membership renewals and proactively support retention activities through effective use of CRM data. • To ensure content of membership pages on bali.org.uk are accurate and liaise with Marketing & Communications team to update • To feedback on whether member categories, fees and benefits reflect member’s needs • To undertake all other duties consistent with the level of post that the Head of Membership would view as reasonable
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OTHER DUTIES Answer telephone calls as and when required Maintain good housekeeping within set guidelines Health & Safety responsibilities should be adhered to in alignment with company policy
REQUIRED SKILLS AND EXPERIENCE DESIRABLE: • Previous experience working for a membership organisation, professional body, charity, association, or subscription-based service. • Experience using membership management software or CRM platforms. • Experience supporting events, webinars, training programmes, or member engagement activities. • Knowledge of membership recruitment and retention techniques. • Experience in preparing reports and analysing membership data. • Understanding of marketing, email campaigns, or social media engagement. • Experience working with volunteers, committees, or stakeholder groups.
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ESSENTIAL: • Minimum of 5 GCSE’s (or equivalent) at A*- C or 9 - 4 Grades • Experience in a customer service, membership, administration, or stakeholder engagement role. • Excellent written and verbal communication skills. • Strong interpersonal skills with the ability to build and maintain positive relationships. • Good organisational and time-management skills, with the ability to manage multiple priorities. • High level of accuracy and attention to detail when handling data. • Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM/database systems. • Ability to work independently and as part of a team. • Experience handling enquiries, complaints, and requests professionally and efficiently. • Strong problem-solving skills and a proactive approach to member support. • Understanding of data protection and confidentiality requirements.
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