Equinox
Membership Sales Advisor, London
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Membership Advisor
OUR COMPANY
OUR STORY
Equinox Group is a high-growth collective of the world’s most influential, experiential, and differentiated lifestyle brands. We relentlessly seek what is next for maximizing life, and boldly grow the brands and experiences that define it. In addition to Equinox, our other brands—SoulCycle and Equinox Hotels—are recognised for inspiring and motivating members and employees to maximize life. Our portfolio of brands are recognised globally, with locations in every major city across the United States, as well as London, Toronto, and Vancouver.
OUR CODE
We are passionate about high-performance living and practice what we preach—investing time in our own health and fitness. We believe everyone has untapped potential within them, and it takes a disruptive approach to unleash it. We dream big and do not settle for the status quo—sweating the details, we never accept anything less than 110% to help each other deliver the Equinox experience and enable our members to achieve great results.
We are obsessed with what’s new, what’s now, what’s next. We never follow—we always lead, and live ahead of the moment in fashion, culture, and consumer behaviour. We are not just a company; we are a community invested in each other’s success. We value humility and a team approach at every level of the company.
If you are a high-performing individual who is passionate about winning and inspiring others, then we are excited to discuss career opportunities with you.
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ABOUT THE ROLE
Membership Advisors are responsible for achieving or exceeding individual sales goals, renewals, and ancillary service goals by strategically planning their month with outreach, in-club lead generation, and securing member referrals. Under the supervision of a General Manager and within the support of a Regional Manager, Advisors work within a sales team of 3-4 members. They must:
- Display, have knowledge of, and actively participate in all the club's services, programs, and products.
- Keep current on knowledge of key competitors by monitoring trends and comparing facilities and sales trends.
- Build rapport and lasting relationships with prospective and current members to cultivate strong referrals and retain them.
KEY RESPONSIBILITIES
- Seal sales agreements for club memberships.
- Prospect and convert new business and clients.
- Host events and workshops geared towards in-club lead generation.
- Achieve or exceed monthly goals for sales, renewals, and ancillary service sales.
- Undertake pre-planning activities, including strategic outreach and securing member referrals.
- Build strong rapport and lasting relationships with prospective and current members.
- Participate under leadership from the General Manager, supported by a Regional Sales Manager and sales team.
- Maintain in-depth knowledge of all membership services, programs, and offerings provided by Equinox.
REQUIREMENTS
- Previous sales experience is preferred.
- An entrepreneurial spirit and drive to succeed independently.
- Familiarity with and ability to thrive in an incentive-based salary model.
- Excellent verbal and written communication skills.
- Proof of an enthusiastic, energetic, personable, and friendly disposition.
- A personal passion for health and fitness.
- Capability to enjoy and excel in a team environment.
- Strong time-management skills coupled with a disciplined work ethic.
- Willingness and ability to work evenings, weekends, and holidays.
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COMPENSATION AND BENEFITS
Equinox offers a robust compensation and benefits package:
- Base salary, plus earnings primarily through Sales Commission Opportunities:
- No cap commission on new membership sales.
- Commission on renewal membership sales.
- Ancillary services incentive: Spa, Personal Training, Pilates.
- Team sales achievements with additional market and club perks included.
Specifics:
- Base pay range: £26,000-£30,000 annually.
- Variable bonus and commission potential if performance targets are surpassed, bringing total compensation to £61,500-£77,000.
Additional perks: Complimentary club membership, 30–50% discounts on:
- Personal Training.
- Private Pilates.
- Spa and Café services.
- Shop items.
Note: This job description is a summary and not exhaustive. Additional tasks may be assigned as needed for department functionality.
Equinox is committed to an equal opportunity workplace. More information regarding career opportunities can be found at one of our clubs or via the website: Equinox Careers.
All submitted information will be handled confidentially as per equitable employment opportunity (EEO) guidelines. Must have a legal right to work in the United Kingdom.
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