David Lloyd Clubs
Membership Support Advisor - Hatfield
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Member Support Advisor - Hatfield
Salary: £27,664 per annum
About the Role
Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business, and we’re seeking a passionate Member Support Advisor (Hatfield) to ensure our members receive exceptional service.
You will handle all member queries and requests via Chat, telephone, and email, processing them in a timely, accurate, and efficient manner. Actively engaging with members is key to delivering the highest quality service.
Based at our Hatfield David Lloyd Club, this fully office-based role sits within a dedicated Membership Hub and operates either [9:00–17:00] or [10:00–18:00] for a structured, consistent working schedule.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role requires commitment to working from our Hatfield membership hub only.
Why Join Us?
At David Lloyd Leisure, we nurture a sense of belonging that enables our teams to thrive, both personally and professionally. Our perks include:
- Free Club Membership for you and your family!
- 50% discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Career Advancement through internal training and development opportunities.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About You
We’re looking for a candidate with:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Essential: Experience in outbound calling and handling customer queries; prior call centre experience is highly desirable.
- Excellent customer service skills and a drive to meet targets.
- Resilience to thrive in a fast-paced environment.
- Strong communication and organisational abilities.
- Ability to work within reasonable commuting distance from the hub.
If that sounds like you, join us and help shape a thriving, inclusive culture. Together, we’re more than a Club!
About Membership UK
With 139 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location