David Lloyd Clubs
Membership Support Advisor - Heston
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Member Support Advisor
£28,496 pa Based at a hub within our Heston David Lloyd Club, with working hours of either 9:00–17:00 or 10:00–18:00
About the Role
Would you like to join Europe’s leading premium health and wellness group?
As a Member Support Advisor, you will:
- Handle member queries and requests across all contact channels—Chat, Telephone, and Email
- Process membership enquiries in a timely, accurate, and efficient manner
- Actively engage with members to deliver exceptional quality and service
- Work as part of a team dedicated to outstanding support and member experience
This is an on-site role, located at our Heston membership hub.
At David Lloyd Leisure, we foster an environment where teams feel a sense of belonging, enabling them to thrive physically, mentally, and professionally while fulfilling their full potential.
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Perks & Benefits
We offer an excellent benefits package, including:
- Free Club Membership for you and your family!
- 50% Discount on food and drinks
- Discounts on swimming, tennis lessons, and personal training
- Career Advancement opportunities through internal training and development
- Wagestream App – get paid on demand!
- Access to our Benefits Suite
About You
To excel in this role, you’ll bring:
- Essential: Experience in outbound calling and handling customer queries Experience in a call centre environment (desirable)
- Exceptional customer service skills
- Results-driven mindset, with a focus on target achievement
- Resilience and adaptability to thrive in a fast-paced environment
- Strong communication and organisational skills
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Note: As this is an office-based role, you’ll need to be within a reasonable commuting distance of the hub.
Letters to to Heston, Membership, UK? Join us, and help us create a thriving and inclusive culture—together, we’re more than just a Club!
About the Employer
With 139 clubs across the UK and Europe, David Lloyd Leisure is the leading premium health and wellness group.
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