David Lloyd Clubs
Membership Support Advisor
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Membership Support Advisor
Join a Legacy
Europe's leading premium health and wellness group invites you to join us!
About the Role: Member Support Advisor – Hatfield
Become part of our team as a passionate Member Support Advisor based at one of our David Lloyd Clubs in Hatfield.
In this role, you will:
- Handle member queries and requests efficiently via Chat, Telephone, and Email
- Resolve membership-related issues in a timely, accurate, and personalised manner
- Actively engage with members to deliver outstanding service and support
- Work collaboratively within a team focused on exceeding member expectations
Working hours: Dedicated shifts: either 09:00–17:00 or 10:00–18:00, offering a structured and consistent schedule.
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Location: Fully office-based within our Hatfield membership hub.
Why Us?
We foster an environment that encourages team members to thrive—physically, mentally, and professionally. Here, every member of the team contributes to creating a sense of belonging and mutual support.
Our Perks
- Free club membership for you and your family
- 50% discount on food and drinks across all our clubs
- Discounted access to swimming, tennis lessons, and personal training
- Opportunities for development, including internal training and career advancement
- Wagestream app – get paid on demand whenever it suits you
- Access to our exclusive Benefits Suite
Requirements
To excel in this role, you should have:
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- Experience in outbound calling and handling customer queries (essential)
- Preferable: prior experience in a call centre environment
- Exceptional customer service skills
- A proactive approach with the ability to meet and exceed targets
- Resilience and adaptability to thrive in a fast-paced setting
- Strong communication and organisational abilities
- Ability to commute easily to the hub (role is fully office-based)
Whether you're a member support veteran or a customer-centric professional looking to make an impact, we welcome passionate individuals who share our belief in excellence, community, and personal growth. Join our team, and together, we're more than a Club—we're a movement.
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