Apax
Mental Health Recovery Coordinator (Support Worker)
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Mental Health Recovery Coordinator (Support Worker)
Apax: Recovery Coordinator (Support Worker) – Job Description
Our Mission
We strive for excellence to improve ourselves, transform services, enhance lives and advance society. Our collaborative and consultative approach values the enthusiasm and contributions of our team, driving meaningful change for disadvantaged people.
For more context, explore our culture and values at careers.apax.org.uk and apax.org.uk.
About The Team
Passionate about learning and innovation, our team challenges the status quo to advance mental health services. Echoing our passion, we bring energy and enthusiasm to our residents' care—a dedication we instil across the organisation. As a certified Great Place to Work, our team celebrates a supportive, inclusive environment where values-driven individuals thrive.
Role Overview
This full-time (37.5 hours/week) Recovery Coordinator (Support Worker) role focuses on empowering vulnerable adults with enduring mental health challenges and chaotic behaviours, working within a high/medium support service. Your mission:
- Adopt a person-centred approach to support residents
- Assist in their journey toward independent living
- Cultivate fulfilling, meaningful daily experiences for those served
The role demands shift-based coverage, including evenings, weekends, and occasional sleep-in shifts.
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Key Responsibilities
Core Duties Include:
- Provide therapeutic support to residents with enduring mental health challenges
- Develop and implement personalised recovery plans, focusing on independence and autonomy
- Build trusting relationships with residents and collaborate globally with care teams
- Work proactively with CRM and database systems to track progress and records
- Implement ** values-driven care**, ensuring dignity, respect, and preferences are upheld
- Perform shift routine duties, including medicines administration and 1:1 support
- Safeguard residents, ensuring staff wear proper PPEs and follow hygiene protocols
Requirements
Minimum Criteria:
- Undergraduate degree or vocational qualification in health/social care
- 2+ years’ experience as a Support Worker in mental health services
- Strong understanding of mental health illnesses (e.g., psychosis, BPD, PTSD)
- Ability to c Amerikaans challenging behaviours (e.g., aggression, risk-taking)
- Proven experience engaging with caseloads of vulnerable clients
- Advanced computer skills and digital proficiency:
- Regulatory CRM/database platforms
- Microsoft Office / Safe Haven Adobe Certified Reporting
- Outstanding communication skills for adversarial and diverse audiences
- Self-motivated, solution-oriented, and resilient to adversity
- Attention to detail with administrative tasks (e.g., care planning, incidents)
- Demonstrated ability to collaborate across multi-disciplinary teams
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Additional Values Fit:
- Humility and authenticity when learning/coming undone
- Passion for making a difference – especially for people affected by disadvantage
- Warm, accessible demeanour; acceptance of multiple ways of being
Employee Benefits
Beyond a purposeful mission, enjoy a joyful, value-centred workplace and digital-first benefits:
Healthcare & Wellness
- Health cash plans
- Employee Assistance Programme (EAP)
- Wellness discounts/perks (e.g., gyms)
Financial & Retirement
- Pension scheme
- Referral bonuses (£150/weekly earnings)
Work-Life Balance
- 28 paid days + public holidays annually
- Flexible policies for life changes (influence work patterns, parental leave, etc.)
Learning & Growth
- Leadership/academy development pathways
- Study leave and grant support
Other Benefits
- Complimentary breakfast & refreshments on-site
- Cycle Schemes, Tech Allowances, and free on-site parking
Our Commitments
Our values-based recruitment prioritises ethical assessments. Applicants must reflect true experience—AI tools used in applications may disqualify you per company discretion.
We champion diversity and seek partnerships to amplify positive change. Your authenticity propels our organisation forward.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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