RAC
Mercedes Benz Deployments & Communications Specialist
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Deployment & Communications Specialist – Mercedes-Benz Cars UK Account
Location: Bescot Head Office, Walsall (with potential for a future hybrid work model after successful probation)
Hours: Full-Time (35 hours per week) Working hours include weekends and bank holidays, between 6am and 10pm, Monday to Sunday.
Contract: Full-Time Permanent Salary: Competitive, dependent on experience
Why Join RAC?
We’re seeking a detail-oriented, proactive individual with an enthusiasm for dynamic work. As a Deployment & Communications Specialist, you’ll ensure seamless Mercedes-Benz Cars UK account operations and maintain exceptional customer service standards.
If you enjoy collaboration, fast-paced environments, and making a tangible difference, this role could be ideal for you.
What You’ll Do
You’ll excel in:
- Delivering excellence: Providing professional solutions meeting customer needs and business objectives.
- Responding swiftly: Managing response times and ensuring customers are updated until issues are resolved.
- Staying proactive: Following up post-breakdown to share real-time progress updates.
- Driving collaboration: Strengthening partnerships within Roadside Services to deliver outstanding service.
- Thinking strategically: Opting for cost-effective solutions using RAC’s repair network and third-party providers.
- Coordination: Liaising internally and externally to streamline deployments.
- System management: Using iCAD Dispatch to make data-driven deployment decisions and track performance.
- Ensuring compliance: Minimising manual claims, adhering to contractor protocols, and meeting KPIs.
- Driving success: Contributing to goals that enhance profitability, growth, and customer satisfaction.
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What You’ll Need
- Experience with RAC deployment systems, iCAD, and related tools.
- Ability to meet performance and compliance benchmarks.
- Adaptability and a proactive approach.
- Strong teamwork and communication skills.
- Knowledge of National Deployment Centre (NDC) processes.
- Understanding of breakdown products, data protection, health & safety, and FCA compliance.
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What’s in It for You?
At RAC, we reward our colleagues with:
- Bonus scheme
- 23 days annual leave
- Pension scheme (up to 6.5% employer contribution)
- Life assurance (up to 2x/4x salary [members], flexible options up to 10x)
- Family leave support and resources
- 24/7 confidential personal support service (for you and household members aged 16+)
- Car salary sacrifice scheme (after 12 months, including EV options)
- FREE RAC Ultimate Complete Breakdown Service from day one
- Discounts via Orange Savings portal (retailers, supermarkets, holidays, tech & more)
- FREE onsite parking
- Automatic enrolment in Colleague Share Scheme—Owning It Together—a stake in RAC’s future.
Ready to Shift Gears?
This is your chance to: ✔️ Showcase your skills within a vibrant team ✔️ Drive RAC’s reputation for excellence ✔️ Build a career in a supportive, inclusive culture
Apply today and become one of our #OrangeHeroes!
We empower diversity and inclusion. Applications from all backgrounds are welcomed and encouraged.
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