Sytner Group
Mercedes-Benz Parts Advisor
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Mercedes-Benz Parts Advisor
About The Role
Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Mercedes Benz of West London.
As a Mercedes Benz Parts Advisor, you will demonstrate a 'One Team' approach and communicate effectively with both internal and external customers/suppliers. Key responsibilities include:
- Ensuring all requests are dealt with promptly.
- Supporting and assisting colleagues and customers with parts identification, searching and sourcing.
- Maintaining a well-organised parts stock room by taking responsibility for the ordering and selling of vehicle parts and accessories.
Flexible working patterns—often including weekends—are part of the role to guarantee the highest customer service standards.
About You
Key Requirements
- Experience in a similar motor industry role would be ideal.
- You must be IT literate.
- High levels of organisation and attention to detail are essential.
- Strong communication and customer-facing experience, both face-to-face and over the phone, are required.
- Passion for delivering excellent customer service.
- Ability to provide expert advice on parts and services to customers.
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Why Sytner?
At Sytner Group, we’re committed to your success and offer an outstanding benefits package:
- Enhanced Holiday Entitlement – 33 days (including bank holidays).
- Industry-leading Maternity, Paternity and Adoption Pay for eligible colleagues.
- Career Development opportunities.
- Recognition of Long Service every 5 years.
- Access to Discounted Car Schemes.
- High Street Discounts.
- Discounted Gym Memberships.
- Cycle to Work Scheme.
- One paid voluntary/community work day per year.
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We prioritise an equitable, inclusive, and values-driven workplace, where every colleague’s contribution is recognised, and they can thrive.
To learn more about reasonable adjustments for applicants during the recruitment process, visit here.
About Sytner
Sytner Group represents over 23 prestigious vehicle brands, operating across 140 UK dealerships. Our mission is to develop talent and build careers, as evidenced by our recent 89% colleague engagement survey score.
Location
Mercedes-Benz of West London
Great West Rd, Brentford, London, England, TW8 9AH
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